Jira Admin

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JD for above JC

Roles and Responsibilities:

- Hands on experience in Atlassian Jira/Confluence and Jira Service Management (JSM) administration from users support requests and user experience point of view.

- Closely monitor the users support requests and find the improvement areas including automation opportunities.

- Reduce the time required to complete the users support requests.

- Streamlining the users on-boarding process including reducing the time to onboard and toil.

- Closely work with the team to improve the user experience and drive the initiative to do it including process improvements and automations/engineering.

- Automate statistics for Jira/Confluence and JSM usage including users projects/spaces and their count and period of last activities etc.

- Setting the update the standards to implement the agile methodologies in context of workflows issue types etc.

Skills required to do the role:

- Hands on experience on administrating Atlassian Jira/Confluence services and plugins/apps.

- Hands on experience in Jira and Jira Service Management project configurations.

- Experience in driving the initiatives to improve the Jira/Confluence user experience.

- Strong in working with users and understanding their pain points

- Strong communicating skills to work with team users and stakeholder.

- Experience in automating the Jira/Confluence user support requests.

- Hands on experience in Python/Groovy/Java and REST APIs or any other relevant technologies.

- Hands on experience on using Agile methodologies in jira.

JD for above JC Roles and Responsibilities: - Hands on experience in Atlassian Jira/Confluence and Jira Service Management (JSM) administration from users support requests and user experience point of view. - Closely monitor the users support requests and find the improvement areas including auto...