Senior Network & IT Support Technician Cape Town

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

Senior Network & IT Support Technician - Cape Town
Join a dynamic IoT and service management tech company driving customer experience innovation.
Remote (Cape Town-based) R20000 - R30000 (experience dependent)

About Our Client
Our client provides wireless IoT technology and customer service analytics solutions helping businesses capture real-time data on service levels performance and customer feedback their systems power smart queue management feedback terminals and big data dashboards across Southern Africa. The team is small close-knit and down-to-earth a laid-back mixed environment where humour and accountability go hand in hand.

The Role: Senior Network & IT Support Technician
Youll take ownership of the technical environment in Gauteng supporting the setup installation and maintenance of IoT and network systems for regional clients. This is a hands-on senior-level role suited to someone who thrives in a self-managed remote setup while ensuring reliable system performance and client satisfaction.

Key Responsibilities

Oversee installation maintenance and support of all client systems in the region
Manage network configurations troubleshoot hardware/software issues and perform system diagnostics
Liaise with the scheduling team to plan site visits maintenance and client support activities
Maintain accurate service records and documentation of call cycles and site visits
Provide remote support to clients and internal teams when required
Ensure system uptime and proactively identify technical risks or performance issues

About You

5 years of experience in IT or network support (field or remote)
Strong troubleshooting hardware and IoT systems background
Confident working independently and managing priorities remotely
Valid drivers license (essential) company vehicle provided for installations
Excellent communication skills and a practical reliable work ethic
Comfortable with Google Workspace and reporting tools
South African citizen with a clear criminal record

Senior Network & IT Support Technician - Cape Town Join a dynamic IoT and service management tech company driving customer experience innovation. Remote (Cape Town-based) R20000 - R30000 (experience dependent) About Our Client Our client provides wireless IoT technology and customer service analyti...

Key Responsibilities

Oversee installation maintenance and support of all client systems in the region
Manage network configurations troubleshoot hardware/software issues and perform system diagnostics
Liaise with the scheduling team to plan site visits maintenance and client support activities
Maintain accurate service records and documentation of call cycles and site visits
Provide remote support to clients and internal teams when required
Ensure system uptime and proactively identify technical risks or performance issues