Head of Mortgage Sales

WHAT YOU WILL DO EVERYDAY

As the Head of Mortgage Sales you will be the driving force behind Interras mortgage business aggressively growing our market share and brand presence across existing and new territories throughout northern Indiana. Reporting to the Chief Growth Officer you will build a high-performing sales team focusing on maximizing production cultivating strategic partnerships with thecommunity builders. and realtors ensuring a seamless results-oriented experience between sales and operations. Your leadership will be pivotal in shaping our sales strategies & culture mentoring your originators & sales managers and driving department performance to exceed targets. This is a strategic and highly visible role for a true sales leader ready to elevate Interra as a premier mortgage lender.

Direct Report: Mortgage Sales Manager

HOW YOU WILL MAKE AN IMPACT

40% Serve as the visible leader and spokesperson for Interras mortgage business. Build and maintain strong relationships with builders realtors and community partners. Lead recruitment and sourcing for mortgage loan originators (MLOs) and mortgage loan assistants (MLAs). Represent Interra at community events and industry functions to strengthen brand presence and pipeline.

20% Partner with Optimal Blue and internal teams to ensure competitive products and pricing. Assess product offerings and recommend strategies for market differentiation and profitability. Bring forward recommendations to executive leadership to enhance performance and value delivery.

20% Lead production growth and manage overall mortgage sales performance across markets. Originate mortgage loans and support business development in new and existing territories. Develop strategies to increase market share penetration and performance benchmarks.

10% Partner with Marketing to shape campaigns and messaging that elevate Interras presence and thought leadership in the mortgage industry. Contribute insight and direction for content branding and storytelling that supports recruitment and growth.

10% Work closely with the Head of Mortgage Loan Operations to ensure smooth processes communication and member satisfaction. Act as point person for escalated member concerns or process issues. Drive decisions in the loan origination system (Empower) and provide input on vendor management and system improvements. Ensure all functions are in complete compliance with all company policies and procedures applicable laws and regulations to include but not limited to the Bank Secrecy Act the USA PATRIOT Act the Office of Foreign Assets Control Home Mortgage Disclosures (HMDA) Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA). Assists the Credit Union to be in compliance with all current and pending applicable rules laws and regulations.

-- Must comply with all company policies and procedures applicable laws and regulations including but not limited to the Bank Secrecy Act the USA PATRIOT Act the Office of Foreign Assets Control Home Mortgage Disclosures (HMDA) Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA).

WHAT YOU WILL NEED TO SUCCEED

Experience

10 years in mortgage lending and sales leadership with experience leading loan officers managing production goals and driving market expansion. Proven ability to build high-performing teams and relationships with builders and realtors. Prior experience with Empower or similar LOS preferred.

Education / Certifications / Licenses

Bachelors degree in Business Finance or related field required. Active NMLS registration required and maintained throughout employment. Must maintain a valid drivers license.

PREFERRED SKILLS

- Deep expertise in mortgage loan programs documentation rate commitments secondary market delivery and investor requirements.

- Demonstrated ability to lead large teams and influence at the executive level.

- Exceptional data analysis financial acumen and decision-making ability.

- Advanced proficiency in Microsoft Office and mortgage LOS systems.

- Strong vendor management and technology implementation experience.

- Advanced and comprehensive knowledge of all product offerings.

- Knowledge of member satisfaction reporting analyses and interpretation into actionable plans.

- Demonstrated knowledge of Credit union regulations products policies procedures and services.

- Interpersonal skills to represent the credit union in a professional and positive way both internally and externally at all times.

- Exceptional level of commitment to our culture and community.

- Professional appearance and demeanor excellent interpersonal relations skills and positive optimistic outlook. Ability to establish and maintain positive working relationships with management peers employees and vendors and the ability to effectively resolve conflict.

- The ability to motivate or influence internal or external senior level professionals is a critical part of the job requiring a significant level of influence and trust.

- Obtaining cooperation and agreement on important outcomes via frequently complex senior level dialogues as well as a professional level of written communication skills are essential to the position.

- Strong team player with outstanding communication organization and collaboration skills.

- Able to gather understand and interpret data to draw conclusions and make quality decisions.

- Ability to provide world class member service while executing Interras vision mission and delivery of Core Values.

INTERPERSONAL SKILLS

- The ability to motivate or influence internal or external senior level professionals is a critical part of the job requiring a significant level of influence and trust.

- Obtaining cooperation and agreement on important outcomes via frequently complex senior level dialogues as well as a professional level of written communication skills are essential to the position.

COMPETENCIES

- Drive Engagement - Demonstrates drive and fosters an inclusive environment that motivates others. Alters approach to each person to promote optimal performance and commitment to the Interra mission vision and objectives.

- Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.

- Interpersonal Savvy - Ensures that employees understand the full range of their responsibilities with an emphasis upon standards and results. Also provides necessary support including balanced and timely feedback.

- Process Management Determines the processes necessary to get things done; organizes people and activities effectively; separates and combines tasks into efficient workflows; creates appropriate measurement systems; leverages synergy and integration to improve efficiency; simplifies complex processes; gets more out of fewer resources.

- Resourceful Mobilizes and deploys resources (human capital finances materials support information) effectively and efficiently to accomplish objectives. Can think outside of the box using knowledge of internal structures processes and culture to achieve objectives.

- Strategic Agility - Anticipates future possibilities and consequences clearly. Uses broad knowledge and perspective to forecast trends accurately. Future oriented and creates competitive strategies and plans.

ADA REQUIREMENTS

Physical Requirements

- Able to bend sit and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.

- Must be capable of climbing / descending stairs in an emergency situation.

- Must be able to operate routine office equipment including computer terminals and keyboards telephones copiers facsimiles and calculators.

- Must be able to routinely perform work on computer for an average of 6-8 hours per day when necessary.

- Must be able to work extended hours or travel off site whenever required or requested by management.

- Must be capable of regular reliable and timely attendance.

Working Conditions

- Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

- Must be able to perform job functions independently and work effectively either on own or as part of a team.

- Must be able to plan and direct the work activities of self and others.

- Must be able to read and carry out various complicated written and oral instructions.

- Must be able to speak clearly and deliver information in a logical and understandable sequence.

- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.

- Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.

- Must be able to effectively handle multiple simultaneous and changing priorities.

-Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color religion sex/gender national origin disability age or any other category protected by law.

Why JoinIN

• Culture: We believe that a positive work environment is key to success. Staying engaged informed and keeping it fun is how we achieve this.
• Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.
• Competitive Salary: Attractive compensation package with performance-based incentives and bonuses.
• Benefits: Comprehensive health insurance 401(k) matching tion reimbursement company holidays and generous PTO.
• Community Involvement: Being an active member in communities that we are a part of is important to us. We live here work here and stay involved here!
• Visit our Opportunities page for more information.

For more information about the role or the application process please reach out to Ali Barden AVP Talent Acquisition and Retention Lead at

Required Experience:

Director