Customer Service Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
Purpose
The Customer Service Representative (CSR) meets or exceeds customer expectations by assessing needs assigning priorities and triaging information to the appropriate resources. Customers may include patients medical professionals and family members. The CSR functions within a multidisciplinary team to provide information about services offered by Patient Services.
Key Responsibilities
Act as the first point of contact with patients by evaluating the purpose of the call assessing needs prioritizing handling and triaging calls when indicated.
Maintain information regarding Patient Services initiatives and explain them to customers when appropriate.
Enroll new customers in Patient Services.
Record activities in the patient database and follow up to secure services (e.g. product training mailing of promotional materials).
Contact physician offices pharmacies and other external entities to ensure patient needs are being met.
Complete various special projects as required.
Requirements
Requirements
Previous work experience in Specialty Pharmacy or Customer Service.
Professional-level computer skills including Microsoft Office email web-based applications and keyboarding.
Experience working with people in high-pressure time-sensitive situations (telephone or face-to-face) that involve problem-solving decision-making sound judgment and customer service skills. This can be obtained through a combination of work experience and posthigh school education and need not be in a traditional customer service setting.
Strong ability to multi-task and strong time management skills.
Ability to function in a high-volume fast-paced environment.
Dependable with a strong work ethic.
Ability to accept and implement feedback and coaching.
Preferred Experience
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.
Experience in a healthcare/pharmaceutical industry environment.
Understanding of challenges associated with patients medical conditions.
Important Skills
Accustomed to working in a high call-volume environment.
Required Skills:
Requirements Previous work experience in Specialty Pharmacy or Customer Service. Professional-level computer skills including Microsoft Office email web-based applications and keyboarding. Experience working with people in high-pressure time-sensitive situations (telephone or face-to-face) that involve problem-solving decision-making sound judgment and customer service skills. This can be obtained through a combination of work experience and posthigh school education and need not be in a traditional customer service setting. Strong ability to multi-task and strong time management skills. Ability to function in a high-volume fast-paced environment. Dependable with a strong work ethic. Ability to accept and implement feedback and coaching. Preferred Experience Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience. Experience in a healthcare/pharmaceutical industry environment. Understanding of challenges associated with patients medical conditions.
Required Education:
High School Diploma
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
