Global Network Operations Lead
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING AS A GLOBAL DIGITAL NETWORK OPERATIONS LEAD AT INDIA!
Excis is a global IT support leader globally driven by innovation and collaboration.
Key Outcomes (what great looks like)
Availability & Resilience: Meet or exceed regional/global availability targets; reduce P1 MTTR and variance through proactive operations problem management and automation.
Service Restoration: Consistent wellrun Major Incident bridges with timely comms crisp ownership and postincident RCA within agreed timelines.
Operational Excellence: ITILaligned processes (Incident/Change/Problem/Req) executed with discipline; auditready records in ServiceNow.
Automation & NetDevOps: Measurable growth in runbook automation and configascode; quarterly feature/automation increments delivered with the network engineering team.
FollowtheSun: Seamless handoffs and consistent quality across GIDC/NOC locations with shared playbooks and common tooling.
Requirements
1) Run & Restore
Lead the global NOC/NONSTOP operations (L1.5/L2/L3) and serve as escalation owner for critical events ensuring rapid triage stakeholder comms and service restoration.
Drive structured Major Incident Management and postincident reviews; ensure timely RCAs and permanent fixes in collaboration with domain SMEs.
Govern change release and maintenance windows to maximize change success rate and reduce risk.
2) Observe & Improve
Own observability for networks: telemetry/NetFlow logs topology and experience dashboards; integrate events to ITSM for correlation and autoticketing.
Establish runbook automation (autodiagnose/autoresolve) and track toil reduction KPIs; champion DNAC/ISE insights where applicable.
Lead Problem Management and trend reviews; publish improvements that reduce repeat incidents.
3) Engineer for Reliability
Partner with Network Engineering on NetDevOps (IaC pipelines) and reliability patterns (standard configs golden images prechecks autorollback).
Coown the SDLAN/SDWAN/SASE runbook maturity and lifecycle (patching certs EOX/EOL) with product/engineering leads.
4) Governance Service Levels & Vendors
Define and report SLAs (response resolution availability RCA timeliness) with monthly service reviews and continuous improvement backlog.
Manage carriers OEMs and MSPs (e.g. Cisco F5 firewall/SSE partners) for escalations RMAs upgrades and roadmaps; ensure contract and support alignment.
5) People & Ways of Working
Build and lead a followthesun team cultureshift rosters oncall skills matrix playbooks and readiness drills; mentor leads across regions.
Align to our internal Job Architecture and career paths; drive certification plans and capability audits.
Experience: 1215 years in enterprise/managed network operations with 5 years leading global 247 teams (NOC/operations leadership).
Operations Mastery: Proven command of ITIL Incident/Change/Problem Major Incident leadership RCA writing and service reviews in ServiceNow.
Tech Breadth: Handson familiarity with campus/LAN (SDLAN/DNAC/ISE) WAN/SDWAN load balancing firewalls DNS/DHCP/IPAM WiFi and observability stacks (e.g. SolarWinds/NPM/NCM event correlation).
Automation Mindset: Evidence of introducing runbook automation configascode or CI/CD for network operations.
Stakeholder & Vendor Mgmt: Executive communication and supplier governance across OEMs/ISPs; measurable outcomes on MTTR and CSAT.
Preferred Qualifications
Certifications such as CCNP/CCIE JNCIP NSE/PCNSE F5 Zscaler/Palo Alto SSE or cloud networking (AWS/Azure) are plus points.
Experience with experience analytics and proactive operations (predictive incidenting).
KPIs & Measures
MTTR/MTTD by severity; % P1 handled within SLA; Change Success Rate; Availability by tier; RCA timeliness (first draft/final); % alerts autoremediated; ticket deflection via automation.
Tools & Platforms (indicative)
ITSM/ITOM: ServiceNow; Event correlation/AIOps and NPM/NCM stacks as deployed; DNAC/ISE where applicable; CMDB alignment.
Benefits
Why Join Us:
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in India and be at the forefront of IT support excellence!
Required Skills:
WERE HIRING AS A EXECUTIVE SUPPORT TECHNICIAN AT BOSTON MASSACHUSETTS USA! Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Executive Support Technician L3 to perform Senior L3 IT Support to enhance its Field Services Operations (FSO) and Executive Officer (EO) Support at Boston. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day. Client in 190 countries 6000 Engineers 200 Enterprise Clients We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first. Start your journey with Excis and grow with us! What Youll Do: Technical Operations & Management: Oversee daily technical operations including system monitoring maintenance troubleshooting and management of advanced technology solutions such as mobile devices AV/video conferencing and collaboration tools. Serve as escalation point for complex issues driving root-cause analysis and executing preventive maintenance to ensure service reliability aligned with executive needs. Strategic Planning Service Development & Infrastructure Optimization: Develop and implement strategic plans for IT support services collaboration and conferencing equipment aligned with organizational goals. Collaborate with IT Infrastructure and Cyber Security teams to evaluate emerging technologies and ensure regulatory compliance. Oversee deployment maintenance and optimization of workstations mobile devices and conferencing systems while proactively monitoring system performance and user feedback for continuous improvement. Support Vendor & Budget Management: Establish white glove support services including helpdesk knowledge bases and business continuity plans for critical events like board meetings. Manage vendor relationships and ensure SLAs are met to drive continuous improvement and value. Work closely with IT service owners to optimize budgets allocate resources prioritize projects and report progress to senior leadership ensuring alignment with financial guidelines ROI and organizational priorities. What You Need: Over 10 years of progressive experience in IT leadership roles including Digital Workplace Services service delivery white glove executive support and infrastructure operations. Bachelors Degree in Computer Science IT or related field; Masters degree or MBA preferred; professional certifications like ITIL Expert PMP CISSP or CISA highly desirable. Demonstrated success in building and managing relationships with C-level executives leading cross-functional teams managing complex projects financial budgets and driving technology transformations in dynamic environments. Proficiency in IT service management frameworks such as ITIL COBIT and Agile with strong emphasis on process optimization governance and continuous improvement. Technical expertise in Digital Workplace Services technologies including AV systems collaboration tools (MS Teams Cisco Webex Zoom) operating systems (Windows Mac Ubuntu) management tools (Intune SCCM Tanium) mobile devices cybersecurity best practices and strong communication and problem-solving skills. Why Join Us: At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career Apply now to join Excis in Boston Massachusetts and be at the forefront of IT support excellence!
Required Education:
Global Digital Network Operations Lead
Company Industry
IT Services and IT Consulting
Key Skills
- Field Marketing
- Marine Biology
- Anesthesia
- E-Commerce
- Asic
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
