Customer Operations Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Customer Operations Manager you join the Customer Operations team as an apprentice for 12 months. Youll support daytoday customer operations protect our service levels and help improve our processes tools and knowledge base.
Run daily customer support operations (email chat) via Intercom: triage prioritization SLA awareness and response quality.
Support and enable the Support team (organize meetings with the team; review answers from our Customer Care team to ensure excellent CSAT).
Maintain macros/templates and keep the Help Center up to date to reduce contact volume.
Help the Customer Operations Manager track core KPIs (CSAT backlog contact drivers).
Assist with refunds/returns/exchanges in Shopify following our playbooks and applicable regulations.
Escalate issues to the right teams when needed and follow through to resolution.
Be curious about and experiment with new AI tools to boost quality and efficiency (we use internally); document learnings and standard operating procedures (SOPs).
Tooling/logistics context: Intercom Shopify Orderdesk (dispatch) 3PL environments (thirdparty logistics providers bridging merchants and end customers).
Required Experience:
IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
Perifit is the health technology brand for all womankind. From pelvic floors to breastfeeding, and beyond, we’re here to help.
