Quality Assurance Associate (Call center) Trainee
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are Hiring a Talented Quality Assurance Associate
Description:
We are searching for people who strive to complete tasks efficiently and possess strong analytical skills.
Designs and executes quality control systems analyzing data and performance indicators to identify areas for improvement. Proposes improvements to processes and methods.
Conducts regular quality assurance audits. Monitors transactions to ensure compliance against performance standards.
Performs business support or technical work using data organizing and coordination skills. Develops and implements key process to improve overall performance
Requires vocational training certifications licensures or equivalent experience. Assists with the development of training QA processes and process improvement.
Provides support in creating and reviewing documented SOPs with operations.
Detects examines and reports fraudulent activities.
Technical Requirements
Intermediate level experience with Microsoft Office tools
Ability to implement Quality Assurance standards
Proficient in verbal and written communication - capable of effectively conveying quality standards and findings to a diverse audience
Required Characteristics:
Exceptional Analytical Skills - Ability to diagnose reproduce and solve complex faults
Speak write and dream in English
Positive can-do attitude and a Team player
Time-Management Skills
Goal-Oriented
Curious and driven to self-learn or research where information is not easily available or unknown
Exceptional Customer Care skills - Empathetic and patient demeaner showing understanding and compassion for the end user.
Know your way around dealing with potential angry customers while on the phone
Desired Characteristics:
Ticket Systems Experience
Open to learn new technologies used in the IT industry
Required Experience:
Intern
Key Skills
- Digital Electronics
- Account Management
- Corporate Risk Management
- Law
- Courier Delivery
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
