Senior Client Success Manager – Programmatic (Political & Advocacy)
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
THE ROLE
The Senior Client Success Manager Programmatic (Political & Advocacy) is at the forefront of Zetas strategic political and advocacy partnerships. This role sits on our high-profile Political/Advocacy team managing large-scale digital advertising programs for a diverse set of political campaigns causes and advocacy groups. Candidates must be comfortable working with organizations across the political spectrum (both sides of the aisle) with impartial professionalism and navigating the unique demands of election-season media.
In this dynamic environment you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. The role requires exceptional organization adaptability and the ability to thrive under tight deadlines including late nights and weekend work during peak political season. Ideally you will be located on the West Coast and work hybrid (LA or San Francisco) or remote PT hours.
Responsibilities:
- Rapidly acquire a thorough knowledge of Zetas offerings reporting analysis competitive advantages resources and processes and articulate them convincingly to prospects and customers
- Launch and manage cross-channel programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
- Manage a high volume of concurrent campaigns ensuring impeccable execution and optimization under ambitious timelines
- Grow existing political and advocacy accounts targeting top digital ad spenders to drive incremental and renewal opportunities
- Prepare and deliver post-campaign analysis reports tailored to political and advocacy KPIs
- Serve as the primary point of contact for all campaign requests including creative changes pacing/performance reports recommendations and strategic planning
- Prepare and conduct high impact reporting presentations in collaboration with analytics team
- Ensure exemplary customer satisfaction levels with every customer interaction
Desired Skills and Experience:
- 3 years experience in programmatic advertising in Account Management Client Success or Media Planning
- Hands-on experience activating optimizing and reporting on campaigns within leading DSPs
- Demonstrated ability to develop and cultivate relationships and work successfully at all levels of the decision process
- Strong analytic skills including high level of comfort with Excel
- Comfort working across the political spectrum with impartial professionalism.
- Passion for digital media and thorough knowledge of the programmatic advertising industry
- Exemplary written and verbal communication skills with the ability to convey complex ideas clearly and convincingly.
- Initiative-taking individual with strong work ethic able to work autonomously while being receptive to guidance.
- Intelligent outgoing individual with interpersonal skills and work ethic
- Comprehensive experience with MS Office particularly Excel and PowerPoint
- Ability to travel as needed
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical dental and vision coverage
- Employee Equity
- Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $80000 to $95000 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Zeta Global empowers businesses with cutting-edge data-driven marketing solutions. Harness the potential of AI-driven insights and customer engagement.
