Desktop Support Technician Cary, NC
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Job Location:
Monthly Salary:
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Description:
About DXC Technology
DXC Technology(NYSE: DXC) is a leading global provider of information technology operating partner to many of the worlds most innovative organizations building solutions that move industries and companies forward. Our engineering consulting and technology experts help clients simplify optimize and modernize their systems and processes manage their most critical workloads integrate AI-powered intelligence into their operations and put security and trust at the more on .
Essential Functions:
- Provide on-site field support including installation servicing and repair of systems and equipment.
- Perform IMACD/JML activities (Install Move Add Change De-Install) within SLA timelines.
- Troubleshoot hardware issues (desktops laptops mobile devices peripherals) and software issues (Windows 10/11 Microsoft 365 Outlook Teams OneDrive).
- Support Microsoft patches corporate software deployments and group policies.
- Build and reimage corporate PCs; perform diagnostics and hardware replacements or upgrades.
- Troubleshoot LAN/WAN issues using knowledge of networking basics (TCP/IP VPN wireless).
- Deliver Hardware Break/Fix support and coordinate with OEM/third-party vendors.
- Provide Hands and Eyes support and Conference Room support as needed.
- Communicate effectively in English with end-users and IT teams; document incident resolutions and service actions.
- Maintain asset management systems; support inventory shipping/receiving and warehousing practices.
- Assist with procurement and lifecycle management of IT equipment.
- Perform physical tasks including lifting (up to 39 lbs independently) moving equipment and working in varied physical positions.
Required Qualifications
- Bachelors degree in Management Information Systems Computer Science or equivalent experience.
- Minimum of 5 years of related experience or a Masters degree with up to 2 years of experience.
- CompTIA A certification (preferred).
- Strong understanding of ITSM tools and service request workflows.
- Proven ability to communicate technical information to both technical and non-technical users.
Knowledge Areas
- IMACD/JML processes
- Hardware break/fix and warranty coordination
- On-site software support and troubleshooting
- Hands and Eyes support methodology
- Conference room technology and AV systems
- Supported products: Dell/HPE PCs Microsoft OS M365 InTune Virtual Desktop printers LAN devices
Skills
- Device installation relocation and de-installation
- Diagnosing and resolving hardware/software issues
- Supporting AV and conferencing systems
- Documenting service actions and updating asset management tools
- Collaborating with users internal teams and vendors
- Adhering to customer policies and change control procedures
- Providing proactive and responsive user support
Work Environment
Office 100% on-site Cary NC
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States Guam or Puerto Rico
DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .
We participate in addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.
Disability Accommodations
If you are an individual with a disability a disabled veteran or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability you may request a reasonable accommodation by contacting us viaemail.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
