(Temp) Clerical Supervisor at Transit Village Family Medicine

Be on the frontlines of excellent community healthcare. As vulnerable populations lose access to care it becomes more importantthan ever that those who can lend their skills and passion to serving their communities step forward live their values and advance our mission. Maybe community healthcare made it possible for you to have medical care growing up and maybe you feel ready to come home to serve. If you have this calling La Clnica is the place for you. Join the La Clnica family and work shoulder to shoulder with some of the most dedicated healthcare professionals youll meet. Yes you will work hard but the sense of teamwork commitment to our community and our dedication to giving our diverse patients the high quality healthcare they deserve will inspire you. You will be rewarded by your work with patients whose families choose La Clnica generation after generation. You will see the impact of your hard work in the faces of our patients and the clinical staff who depend on your leadership to do amazing things. You will build your skills through La Clnicas trainings and unique professional development opportunities that ensure our managers have the support they need to do their essential work. We offer robust perks including educational leave plus stipend. Our clinics are located in the thriving Bay Area known for its cultural diversity beautiful weather highly sought after schools and year-round recreational activities. Come to La Clnicaand take your place among our mission-driven leaders who are transforming community health.

Major Areas of Responsibility include but are not limited to:

Staff Supervision

• Hires trains and supervises Clinical Office Assistants and Human Services Specialists in order to staff clinic front deskphone lines and registration departments.
• Reviews evaluates and develops improvement plans for staff and initiate remedial instruction for staff observed to need retraining.
• Participates in relevant meetings trainings and collaborative activities including but not limited to external trainings relatedto insurance programs

Operational Support

• Ensures coverage of absences on a daily basis. Performs tasks in absence of key staff or as workload demands.
• Facilitates smooth clinic flow and communications between all departments.
• Ensures compliance with existing policies and procedures and with insurance program regulations.
• Ensures the maintenance of a safe and functional clinic environment including facilities equipment custodial services and information technology.
• Seeks to maximize third party revenues through appropriate provider scheduling.

Patient Experience

• Advocates for patients by responding to complaints supervising appointment tickler system and providing patient letters.
• Collaborates with Site Manager Associate Medical Director to maintain high standards of care and customer service.
• Other duties as assigned by supervisor

Knowledge

• Administration and Management: Knowledge of business and management principles involved in strategic planningresource allocation human resources leadership technique and coordination of people and resources.
• Language: Knowledge of the structure and content of the English language including the meaning and spelling of words rulesof composition and grammar.
• Patient Service: Knowledge of principles and processes for providing patient services. This includes customer needsassessment meeting quality standards for services and evaluation of patient satisfaction.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing managing files andrecords
• Personnel and Human Resources: Working knowledge of principles and procedures for personnel recruitment selectiononboarding performance management and training.
• Health Technology: Working knowledge and experience with NextGen and EPIC Practice Management Systems andMicrosoft Office software.

Abilities

• Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff
• Ability to create a budget and document revenue and expenses
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limitedstandardization exists.
• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizingthere is a problem.
• Ability to work across cultures and demonstrate support of diversity equity and inclusion.
• English/Spanish proficiency required

Experience and Other Certifications

• 2-3 years progressively responsible work in an urban community health center including direct services to low-income andimmigrant patients
• Bachelors degree preferred
• Cultural competence working in diverse/low income communities
• 1-2 years supervision experience