Case Manager

Pittsfield, MA - USA

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Tuition assistance

Case Manager - The First

Fulltime
Location: Pittsfield MA
Compensation: $21/hour

Position Summary:
The Case Manager plays a vital role in supporting guests at The First by providing direct engagement case coordination and resource navigation. This position ensures that the day-to-day operations of the space run smoothly and that all guests are welcomed respected and supported in a manner consistent with our mission and values.

Key Responsibilities:

Client Support & Case Management
- Build trusting relationships with guests through consistent compassionate presence.
- Conduct intake and needs assessments to identify individual goals and priorities.
- Provide ongoing case management including referrals housing applications benefits coordination and service navigation.
- Collaborate with community partners and agencies to connect guests with housing behavioral health medical and employment resources.
- Support crisis de-escalation and conflict resolution using trauma-informed and harm-reduction approaches.
Program Operations
- Assist in the daily operations of The First including guest check-in meal and supply distribution and maintaining a clean safe and welcoming environment.
- Participate in team meetings safety reviews and program planning activities.
- Document interactions referrals and outcomes in accordance with agency policies.
- Help implement and uphold program policies that support accessibility safety and inclusivity.
- Identify and communicate emerging needs or trends among guests to inform program development.
Collaboration & Community
- Work closely with the Program Director and peer staff to ensure coordinated high-quality support for guests.
- Participate in community outreach and engagement activities as needed.
- Contribute to a team culture grounded in equity mutual respect and shared responsibility.

Qualifications:

Experience providing direct service to individuals experiencing homelessness poverty mental health or substance use challenges preferred.
Strong understanding of trauma-informed care harm reduction and housing-first principles.
Excellent interpersonal and communication skills; able to engage effectively across diverse populations.
Ability to manage multiple priorities in a fast-paced dynamic environment.
Proficiency in basic computer use and electronic documentation.
CPR/First Aid and Narcan training (or willingness to obtain).
Commitment to equity inclusion and person-centered service delivery.

Benefits:

Generous PTO (time-off) package.
Comprehensive health and dental insurance plans.
Life insurance and long-term disability insurance.
403(b) retirement plan.
Tuition remission for eligible classes.
Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
Opportunities for career development and advancement.
And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness developmental disabilities brain injuries homelessness and substance use issues. With our dedicated staff members we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn more about ServiceNet

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.

#MakeADifference

Compensation: $21.00 per hour

ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!

At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.

And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.

Required Experience:

Manager

Responsive recruiterBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveTraining & developmentTuition assistanceCase Manager - The FirstFulltimeLocation: Pittsfield MACompensation: $21/hourPosition Summary:The Case Manager plays a vital role in supporting guests ...

Responsive recruiter

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Tuition assistance

Case Manager - The First

Fulltime
Location: Pittsfield MA
Compensation: $21/hour

Key Responsibilities:

Client Support & Case Management
- Build trusting relationships with guests through consistent compassionate presence.
- Conduct intake and needs assessments to identify individual goals and priorities.
- Provide ongoing case management including referrals housing applications benefits coordination and service navigation.
- Collaborate with community partners and agencies to connect guests with housing behavioral health medical and employment resources.
- Support crisis de-escalation and conflict resolution using trauma-informed and harm-reduction approaches.
Program Operations
- Assist in the daily operations of The First including guest check-in meal and supply distribution and maintaining a clean safe and welcoming environment.
- Participate in team meetings safety reviews and program planning activities.
- Document interactions referrals and outcomes in accordance with agency policies.
- Help implement and uphold program policies that support accessibility safety and inclusivity.
- Identify and communicate emerging needs or trends among guests to inform program development.
Collaboration & Community
- Work closely with the Program Director and peer staff to ensure coordinated high-quality support for guests.
- Participate in community outreach and engagement activities as needed.
- Contribute to a team culture grounded in equity mutual respect and shared responsibility.

Qualifications:

Experience providing direct service to individuals experiencing homelessness poverty mental health or substance use challenges preferred.
Strong understanding of trauma-informed care harm reduction and housing-first principles.
Excellent interpersonal and communication skills; able to engage effectively across diverse populations.
Ability to manage multiple priorities in a fast-paced dynamic environment.
Proficiency in basic computer use and electronic documentation.
CPR/First Aid and Narcan training (or willingness to obtain).
Commitment to equity inclusion and person-centered service delivery.

Benefits: