Senior Professional Services Consultant- Public Sector
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Job Location:
Austin, TX - USA
Monthly Salary:
$ 110000 - 140000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WalkMe an SAP company pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in todays complex digital landscape. By leveraging WalkMes featuresguidance engagement insights and automationemployees boost efficiency executives gain greater visibility into digital usage and organizations maximize their digital assets driving successful digital transformation.
Together SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAPs robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMes intuitive digital adoption platform.
The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. Were looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology solutioning and customer success. The Professional Services Consultant will report to a Professional Services Manager.
What Youll Own
- WalkMe Implementation: Design build and implement interactive experiences for our customers to drive business impact such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives pain points and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects collaborating with customers internal stakeholders and the development team to ensure successful delivery within scope timeline and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMes effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers developers customer success teams and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
What You Need to Succeed
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
- Strong understanding of user behavior and how to improve user engagement through WalkMe.
- Familiarity with HTML CSS and JavaScript to customize and integrate WalkMe elements into web applications.
- Proven experience working with FedRAMP implementing SaaS products with federal agencies and understanding of government security frameworks (e.g. NIST FISMA).
- In-depth knowledge of ATO processes and experience in guiding clients through the authorization process.
- Analytical mindset capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
- Excellent communication and collaboration skills with the ability to work effectively in a team environment.
- Attention to detail ensuring WalkMe elements are visually appealing user-friendly and aligned with our brand guidelines.
- Problem-solving skills capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 5 years experience working with the Federal Partner Ecosystem and Federal Systems Integrators
- 5 years of experience in Professional Services Implementation Consulting or Customer Success within the Public Sector.
- 2 years of SaaS experience.
- Bachelors degree in a relevant field preferred.
What Sets Us Apart
- At WalkMe we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay employee resource groups holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person celebrating what makes us unique and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with ! Enjoy quarterly wellness reimbursements daily BrightBreaks to recharge and WalkMes annual Wellness Month every Julybecause your well-being matters all year long.
- WalkMe provides health coverage options where applicable to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAPs acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
$110000 - $140000 a year
Our job titles may span more than one career level. The total OTE for this role including base pay and variable is between $110000 and $140000. The actual base pay is dependent upon many factors such as: training transferable skills work experience business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus benefits and RSUs as part of our competitive total rewards package.
At WalkMe we approach Diversity Equity and Inclusion (DEI) with the same level of collaboration innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
Even if your organization is digitally mature, there still exists the growing challenge of keeping up with the exponentially increasing and stunningly sophisticated capabilities that today’s innovators are delivering. Recognizing that our technological capabilities are increasing at ... View more
