Provide an amazing customer support experience.
Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation application use etc).
Handle customer requests with Jira Slack and Mail
Receive and respond to incoming IT support requests via email and slack.
Interface and coordinate with other departments and take part in cross-functional projects.
Document and maintain system administration procedures and policies.
Qualifications :
Your heroic skills:
High ability to work independently and as part of a team.
Analytical detail-oriented and creative problem-solving skills.
Proactive mindset and drive to find and address the root causes.
High service orientation and ability to see the customers perspective.
Good English knowledge
Completed degree in Computer Science vocational training in Computer sciences or equivalent.
Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
Active Directory AzureAD Google Suite and Slack user management knowledge.
Nice to have:
Experience working in an International Agile Environment
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
ITIL v4 foundation certification
Remote Work :
No
Employment Type :
Full-time
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more