Customer Support Specialist

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the team

Our highly dedicated Support team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission

Customer Support Specialists are customer care profiles and technical experts of our solutions always ready to help demanding clients and investigate technical issues. Youll join an amazing international team based in Sao Paolo.

What youll do:

Be the first touchpoint to resolve technical issues with our customers
Keep outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support
Resolve and widely communicate incidents and bugs with appropriate stakeholders
Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers
Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issues
Understand our technologies and become product experts to help our clients
Coordinate with Product Management and Engineering teams in identifying reporting and resolving product issues or opportunities for improvement

Requirements:

3 years experience in customer-facing in a web-based environment
2 years of experience in the Adtech environment (Deals Programmatic SSP Adserver DSP etc)
Experience with troubleshooting SQL JavaScript CSS/HTML APIs and Mobile SDKs
Ability to document technical customer issues into notes that are consumable by other users
Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail
Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers
Proficiency in English (Spanish is a bonus)

Nice to have:

Knowledge of DV360
Knowledge of Equativs products/tools

About us

Equativ a leading independent ad platform brings scale and simplicity to digital advertising.

Following itsrecent merger with Sharethroughand the acquisition ofKamino Retail advertisers media owners and technology partners rely on Equativs advanced SSP curation and retail media services and technology to achieve maximum business outcomes.

With a focus on privacy-first programmatic video CTV and data-driven solutions Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy.

The companys global expertise is also backed by a team of over 750 employees across 19 countries.

As a proud recipient of the label Equativ is committed to providing a dynamic flexible workplace where employees thrive grow and excel in both their professional and personal lives.

Come and lead the charge with us inbuilding a transparent ecosystem based on quality!

Equativ is an equal opportunity employer. Equal access to employment services and programs are available to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you require reasonable accommodation throughout the application and/or interview process please contact the recruitment team at emailprotected

Required Experience:

About the teamOur highly dedicated Support team has both the art and the science for delivering customer satisfaction.People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment combine technical and consultative skills and...