Director of Global Customer Quality Engineering

1. Customer Quality Strategy & Alignment
   • Develop and deploy a globalcustomerquality strategy (covering key customers major geographies automotive/industrial sectors) aligned with Renesass business strategy and growth markets.
   • Define global customerquality metrics targets and roadmap (e.g. DPPM/PPM field failure rate customer return/returnrate 8D closure time customer audit scores).
   • Collaborate with senior leadership (Product Engineering Manufacturing Supply Chain Sales) to shape quality requirements based on customer feedback and market trends.
2. Customer Interface & Escalation Management
   • Serve as primary quality contact for strategic global customers (automotive OEMs/Tier1s industrial OEMs infrastructure) for escalations quality performance reviews and audits.
   • Lead and coordinate global crossfunctional teams in root cause analysis (RCA) corrective and preventive actions (CAPA) and followthrough to resolution.
   • Present quality status trends improvement plans and risk factors to customers and internal leadership.
3. Global Quality Organization & Governance
   • Build and lead a highperformance global customerquality organization: regional directors/managers (Americas EMEA APAC) matrixed support in manufacturing field quality reliability supplier quality.
   • Define governance of customer quality across sites: NPI handoff qualification volume ramp field support change control PCNs audit readiness.
   • Own customerquality risk assessments and mitigation across the product lifecycle (from design to field) and across the world.
4. Embed Customer Quality into Manufacturing/Operations
   • Work with product engineering reliability & test manufacturing operations (frontend/ backend) assembly & test packaging supply chain and suppliers to ensure customer quality requirements are known integrated and executed.
   • Support new product introduction (NPI) with robust quality gate reviews qualification protocols reliability validation design for manufacturability (DFM) and design for quality (DFQ).
   • Monitor upstream and downstream quality performance and identify improvement opportunities (yield improvement defect reduction cost of poor quality).
5. Continuous Improvement & Metrics Management
   • Lead global initiatives leveraging quality methodologies (Lean Six Sigma SPC FMEA 8D Fishbone/5Why) to drive benchmark Customer Quality performance from Customer point-of-view.
   • Regularly analyze global data (customer returns field issues supplier defects NPI performance) to identify systemic issues root causes and implement global countermeasures.
   • Drive systemic improvement in key metrics yearoveryear and report performance at executive level.
6. Compliance Standards & Audit
   • Ensure compliance with relevant quality/industry standards: e.g. IATF16949 (for automotive) ISO9001 ISO14001 AECQ for automotive grade chips and Customer Specifics Requirements (CSR)
   • Lead customer and internal audits of manufacturing/test sites suppliers and quality systems and ensure robust corrective action followthrough.
   • Maintain uptodate knowledge of evolving customer and industry quality expectations (for semiconductor automotivegrade industrial) and integrate into internal processes.
7. Business Linkage & Customer Satisfaction
   • Translate quality performance into business impact: e.g. customer satisfaction cost of quality risk avoidance in field impact of quality metrics on contracts and customer satisfaction.
   • Represent quality in senior customer business reviews build trust with customers and partner to identify future quality expectations or new product challenges.
   • Travel globally (frequently) to customer sites manufacturing/test sites and lead workshops audits quality reviews.

Qualifications :

• Bachelors or Masters degree in Electrical/Electronics Engineering Materials Science Semiconductor Engineering or equivalent. MBA or other advanced business qualification is a plus.
• Minimum 20years of progressive quality customerquality or operations leadership experience in the semiconductor industry. At least 10years in a global customerfacing senior leadership role.
• Deep knowledge of semiconductor manufacturing processes (frontend wafer backend assembly & test packaging test engineering reliability and failure mechanisms).
• Proven experience dealing with major global customers (automotive OEMs/Tier1s industrial OEMs) and handling complex global quality escalations and resolutions.
• Strong command of quality methods/tools (8D 5Why FMEA SPC Lean/SixSigma) with demonstrated track record of process improvement and defect reduction.
• Solid leadership capability: building global teams operating across geographies (Americas EMEA APAC) leading matrix organizations influencing without direct authority.
• Excellent interpersonal and communication skills: comfortable interfacing with technical experts senior executives global customers and suppliers.
• Willingness and ability to travel globally at short notice
• Experience with automotive/industrial markets and associated quality/regulatory standards (e.g. IATF16949 AECQ) is strongly preferred.
• Fluency in English; additional language skills (e.g. Japanese German Mandarin) are beneficial in a global context.

Additional Information :

The expected annual base pay range for this position is $200000K-$250000K. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location applicable experience and skillset of the candidate.

Renesas offers a full range of elective benefits including medical health savings account (with applicable medical plan) dental vision health and/or dependent care flexible spending accounts pre-tax commuter benefits life insurance AD&D and pet addition to elective benefit options benefited employees receive company-paid life insurance and AD&D LTD short term medical benefits as well as paid sick time paid holidays and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industrys leading expert in embedded processing with unmatched quality and system-level know-how we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.
 
With a diverse team of over 22000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable power-efficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier.     
 
At Renesas you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.    

Are you ready to own your success and make your mark  

Join Renesas. Shape Your Future with Us.  

Renesas Electronics is an equal opportunity and affirmative action employer committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by federal state or local law. For more information please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation collaboration and continuous learning.

Remote Work :

No

Employment Type :

Full-time