Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your role is only the beginning
At NCS we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO we have comprehensive built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.
OurIgnite Work-Study Diploma Programmewill enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma.
As an Ops Support Executive End User Computing the broad area of your job responsibilities will cover the following domain:
Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
Perform troubleshooting for client platform related problems
Respond promptly to incident investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level document & maintain the configuration of the systems; provide regular reporting to relevant parties
Involve in client platform implementation/upgrade project.
The ideal candidate should possess:
Desktop troubleshooting skills
Familiarility with the use of iOS and Android devices
Good communication and interpersonalskills
Enterprise desktop support experience in Microsoft Windows OS Microsoft Office Suite Cloning Tools MAC OS and Antivirus/Malware software will be an advantage
Explore exciting career opportunities with NCS and kick-start your journey towards success. As a fresh graduate you will have access to our Ignite Graduate Programme which offers professional coaching comprehensive training and clear career tracks to help you achieve your full potential. Visit our website at and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today!
We treat all applications with the utmost confidentiality. While we appreciate the interest in this role only shortlisted candidates will be contacted given the high volume of applicants.
Qualifications :
Nitec/Higher Nitec in an IT-related discipline
Additional Information :
We are driven by our AEIOU beliefsAdventure Excellence Integrity Ownership and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients Growing our people and Creating our future.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value an ... View more
