Global Customer Data Maintenance Team Lead

Role Summary:

As a Customer Data Maintenance Team Lead you will liaise with different finance teams to ensure that correct billing information and legal entity is held for invoicing purposes managing customer information by applying standardization setting up and maintaining data and detecting inconsistencies keeping duplicate accounts to a minimum highlighting any missing information and assisting with further actions. It will be your responsibility to handle inbound enquiries and assign to the relevant team members where necessary ensuring that the correct procedure is followed at all stages and in a timely manner.

You will set agree and monitor Service Level Agreements with the finance teams and key contacts coaching and managing a team of 8 analysts to comply with performance targets. You will help co-ordinate training testing and changes you will consistently check the existing processes to suggest and implement improvements where necessary and will manage any assigned internal and strategic projects. You will also be responsible for:

• Develop and empower talent through coaching performance reviews and career development planning.
• Drive operational excellence by managing team performance optimizing processes and ensuring data quality.
• Foster collaboration and stakeholder engagement across functions to align goals and deliver business value.
• Champion change and innovation supporting adoption of new tools and leading continuous improvement initiatives.
• Producing the monthly internal KPIs and Operational metrics.
• Performing auditing cleansing enrichment and deduplication activities as per the established processes.
• Documenting and formalizing data standards and processes on an ongoing basis.
• Utilizing data management tools to assist in any assigned internal projects data migrations and integrations orienting and proposing solutions to problems.
• Working with the business to define requirements and create processes to meet their needs participating in actions from clarifying the need brainstorming solutions to implementation.

Qualifications :

More About You:

• A bachelors degree or equivalent with minimum 3 years working experience in data related field Previous experience in O2C processes and/or knowledge of Oracle EBS Accounts Receivable module is a plus
• Comfortable in working virtually full time and experience in leading a small team teams locally and globally and support stakeholders in different time zones (APAC/EMEA Hrs. & US Hrs.)
• Experience in leading a small team dealing with month-end close issues escalations and work under pressure is a plus. 
• Strong attention to detail with ability to research and resolve complex data problems.
• Highly proficient communication skills and efficiently communicates in English written and spoken.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Full-time