Telemarketing Team Leader
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider delivering high-quality customer engagement and business support services to global clients.
Key Responsibilities
- Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
- Conduct coaching performance monitoring and provide guidance to team members
- Handle escalated customer issues and ensure high-quality service delivery
- Develop and implement strategies to improve team performance and productivity
- Monitor key metrics and provide regular reports to management
- Ensure team compliance with company scripts policies and quality standards
Requirements
- English is required
- Previous experience in telemarketing with leadership experience preferred
- Strong leadership communication and interpersonal skills
- Ability to motivate and manage a team in a target-driven environment
- Basic computer skills and familiarity with CRM systems
- Willing to work on-site in the PJ office
What We Offer
- Competitive salary
- Supportive team environment
- Career growth opportunities within a growing organization
Find Out More About Us:
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
