Observability Analyst

Observability Analyst

Location: Bangalore or Pune
Department: Data Technology & Security
Were seeking an experienced and proactive Observability Analyst (Level 2) to join Procores Data Technology & Security team in our Bangalore or Pune this role youll play a critical part in enhancing our monitoring and observability practices across global IT and business systems. You will work closely with engineering network and application teams to ensure performance reliability and transparency across our enterprise platforms.

Reporting to the Director of End User Services & ITSM Ganesh Annaswamy youll use your technical analytical and troubleshooting skills to maintain our IT services. Your contributions will be integral to our incident handling processes and overall team success.

What Youll Do

Monitoring Automation & Optimization

• Design implement and maintain advanced monitoring and alerting solutions for cloud infrastructure networks and enterprise SaaS platforms (Workday Salesforce NetSuite etc.)
• Build and optimize dashboards to provide actionable insights into system health and performance
• Automate repetitive monitoring tasks using scripts or API integrations (Python PowerShell or equivalent)
• Continuously improve alert thresholds correlation rules and incident triage logic to reduce noise and improve detection accuracy

Incident Management & Root Cause Analysis

• Act as the second line of defense for complex performance incidents collaborating with Cloud Network and Application teams for resolution
• Lead post-incident reviews and contribute to problem management processes
• Develop and implement monitoring enhancements to prevent recurrence of major incidents
• Provide mentorship and technical guidance to Level 1 Observability Associates

Performance Analysis & Continuous Improvement

• Conduct trend analysis on performance metrics and system logs to identify potential bottlenecks and capacity issues
• Partner with service owners and technical SMEs to improve observability coverage and service reliability
• Propose and implement metric-based service-level indicators (SLIs) and service-level objectives (SLOs)
• Evaluate and onboard new observability tools or features to enhance monitoring maturity

Documentation & Knowledge Sharing

• Maintain up-to-date runbooks SOPs and architecture diagrams for observability systems
• Develop internal knowledge articles and training materials for cross-functional teams
• Contribute to continuous service improvement (CSI) initiatives within the ITSM framework

What Were Looking For

• Education:

Bachelors degree in computer science IT or related discipline (or equivalent professional experience).

• Experience:

5 years of experience in IT Operations NOC or Observability roles with at least 2 years in a Level 2 capacity.

Demonstrated experience managing observability for hybrid (cloud/on-premises) environments

• Technical Skills:
  • Proficiency with monitoring and observability tools: Prometheus Grafana Datadog New Relic Splunk ELK or similar.
  • Strong understanding of networking cloud infrastructure (AWS/Azure/GCP) and SaaS application monitoring.
  • Familiarity with APM (Application Performance Monitoring) and synthetic monitoring.
  • Scripting knowledge in Python PowerShell or Bash for automation and data processing.
  • Experience integrating observability tools with incident management systems (ServiceNow Jira PagerDuty Opsgenie).
• Problem-Solving:
  • Strong analytical and troubleshooting abilities
  • Ability to prioritize and manage tasks in a fast-paced environment
• Professionalism:
  • Excellent analytical and problem-solving skills with a proactive mindset
  • Strong communication skills with the ability to convey technical insights to non-technical stakeholders
  • Proven ability to operate in a fast-paced 24x5 global support environment
  • Working knowledge of ITIL/ITSM processes (Incident Change and Problem Management)
• Collaboration:
  • Ability to work cross-functionally to identify trends and improve IT services
• Work Environment:
  • Willingness to work in a 24x5 support environment

Additional Information :

Perks & Benefits

At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.

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Remote Work :

No

Employment Type :

Full-time