TECH SUPPORT INTRUSION (POSICIÓN TEMPORAL 6 MESES)
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Job Location:
San Francisco - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Participate delivering solutions driven technical support by using troubleshooting methods such as verifying physical layer issues resolving username and password problems uninstalling/reinstalling basic software applications verification of proper hardware and software set up and assistance with navigating around application menus.
General Job Responsibilities
Working with customers/employees to identify problems and advising on the solution over the phone emails and chat.
Logging and keeping records of customer/employee queries.
Updating self-help documents so customers/employees can try to fix problems themselves.
Customer Request failure or complaint Log in (via all communication channel).
In case of escalation create & forward ticket to level 2
Give answers to known post/presales technical issues.
Process online Chat
Process remote Support
Solve or forward configuration and application questions.
Collect log files & configuration files & data bases.
Forward non post sales Tech Support issue to related department.
Active contribution for product improvement
Perform other functions related to the position.
Qualifications :
English level C1
Minimum High school diploma.
Tech Enthusiast
Assertive communication and empathy. Excellent oral and written communication skills.
Multi-tasking.
Ability to work collaboratively in a team environment.
Additional Information :
Bosch Service Solutions Costa Rica (@boschcostarica) Instagram photos and videos
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
