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Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Technical Skills:
- Administrative English 90% to 95%
- Customer service experience.
- Mechanical electrical electromechanical or electronic technician or with Engineering studies in the same branches: Electricity Electromechanical or Electronics.
- Experience in repairing and maintaining Laser printers or photocopiers (preferable).
- Basic office package knowledge
- Excellent communication skills both oral and written as well as a pleasant voice for effective communication.
- Ability to manage pressure.
- Good management skills and the ability to pay attention to details.
- Good organizational interpersonal and critical thinking skills.
- Peoples skills: The service officer needs to have the right skills to be able to relate well with diverse groups of customers.
- Computer proficiency: The customer service officer must be able to operate the computer and other related gadgets.
- Initiative-taking and enthusiastic.
- Possess administrative skills and the ability to work as part of a team.
- Ability to multitask and be flexible.
- Proficient in MS Officeand must have knowledge of O365.
Services:
- Creating cases for customers in the commercial area.
Call service to support groups.
- Transfer calls to support groups.
Behavioral Skills:
- Professional demeanor initiative to work independently but also ability to accept and follow instructions.
- Collaborate closely with internal teams to identify system requirements.
Qualifications :
Certifications Needed: Not mandatory however Engineering studies in the same branches: Electricity Electromechanical or Electronics is a plus.
Additional Information :
Hybrid Position
800000 Colones per Month
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide h ... View more
