Customer Success Manager, Analytics
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Job Location:
Monthly Salary:
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.
To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.
Could that be you
Your mission
The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.
To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.
Could that be you
The Client Success HUB Americas organization is a shared-services function designed to scale delivery capacity improve efficiency and accelerate customer value across the Americas. The team supports both internal customers Client Success Managers and Technical Account Managers across the AMER verticals and external UiPath customers ensuring consistent measurable outcomes through data-driven insights and structured engagement frameworks.
As a Customer Success Manager you will partner directly with the Director Client Success HUB Americas to scale the HUB through analytics customer insights and measurable results. You will use business intelligence and event-driven analysis to monitor key success indicators guide resource alignment and validate the impact of our Customer Success motions.
What youll do at UiPath
Monitor and report on key performance indicators including adoption engagement quality and internal CSAT.
Implement motions to validate license adoption utilization projected churn vs expansion net new customers onboarding and playbook efficiency.
Design and maintain Power BI dashboards to track trends performance insights and improvement opportunities.
Collaborate with HUB Leads and Vertical CS Directors to identify best practices standardize success motions and amplify value realization.
Translate complex data into clear actionable recommendations for leaders and delivery teams.
Support cadence reviews and strategic discussions with concise data-backed storytelling.
Key Metrics & Outcomes
Customer Health and Satisfaction: Consistent improvement in CSAT and internal CSAT.
Adoption and Value Realization: Increased utilization and positive impact of success playbooks.
Forecast Accuracy: Reliable tracking of churn expansion and onboarding trends.
Efficiency and Scalability: Demonstrated improvement in engagement throughput and delivery quality.
What youll bring to UiPath
5 years of experience in Customer Success Data Analysis or Business Insights roles within SaaS or technology environments.
Proficiency in Power BI for data visualization and reporting or another equivalent tool.
Strong analytical thinking with attention to accuracy patterns and detail.
Excellent written and verbal communication in English and Spanish.
Ability to work cross-functionally and influence without direct authority.
Capable in building strong relationships
Collaborative Listener & Advisor
Empathy & sympathy
Strong presentation skills
Excellent verbal & written skills
Curiosity and Learning Agility: Constantly seeks new ways to improve how we measure and deliver success.
Accountability: Owns results and follows through with discipline.
Critical Thinking: Balances data context and intuition to support sound decision-making.
#LI-LC1
Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .
Required Experience:
Manager
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
We deliver the most advanced Enterprise #RPA Platform, built for business and IT. As you strive to benefit in the Automation First Era, your digital transformation accelerates here. More than 2,750 enterprise customers and government agencies use UiPath's Enterprise RPA platform to r ... View more
