Senior Experience Architect Partner Design Studio

Senior Experience Architect Partner Design Studio ServiceNow

Job Description

The ServiceNow Partner Design Studio is looking for a Senior Experience Architect with a passion for innovation co-creation and cutting-edge design practices. This is a unique opportunity to champion human-centered design in partner-branded solutions using an AI-first approachwhere AI is embedded into every step of design and solutioning.

The ServiceNow Partner Design Studio is an elite team who collaborate with the most innovative technology partners in the world to design and deliver AI-native solutions on the ServiceNow Platform. Working at the intersection of creativity and technology the team helps partners turn ideas into scalable human-centered experiences that redefine how work gets done. If youre excited about transforming industries with AI-powered solutions and shaping how people experience the future of work this could be the role for you.

What Youll Do

As a Senior Experience Architect within ServiceNows Partner Design Studio youll help partners design differentiate and deliver human-centered AI-powered experiences on the Now Platform. Youll bridge strategy design and technology to translate complex business goals into intuitive solutions that create measurable value for customers and partners alike.

Key Responsibilities

AI-First Experience Design Lead with an AI-first mindset by using generative and predictive tools to accelerate discovery ideation and prototyping across partner engagements.

Experience Strategy & Co-Creation Guide partners through the end-to-end design journey from insight to activation framing opportunities mapping value and shaping differentiated experience strategies on the Now Platform.

Human-Centered Workshops Facilitate collaborative sessions that merge design thinking service design and AI-enabled research to uncover pain points reimagine workflows and test new experiences.

Platform Storytelling Translate insights into clear narratives and visual frameworks that articulate the why what and how of an experience to bridge user value with platform capability.

Business Alignment & Outcome Design Support partners in defining go-to-market strategies user goals and measurable outcomes by connecting UX to AI-enhanced capabilities.

Partner Enablement & Advocacy Coach partners on applying ServiceNow Design Thinking and AI best practices; empower them to design with empathy and scale with confidence.

Cross-Functional Collaboration Work side-by-side with ServiceNow Solution Consultants Solution Architects and Engineers to craft future-ready partner experiences.

Qualifications :

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• What Makes You a Strong Fit

  7 years in UX strategy service design or experience architecture for enterprise software or consulting environments.

  Proven experience facilitating design workshops and translating research into actionable product or service strategies.

  Strong grasp of AI and automation trends and how they shape modern experience ecosystems.

  Deep understanding of SaaS PaaS and platform thinking ideally within the ServiceNow ecosystem.

  Exceptional communication skills with proven track record of influencing at the CxO level and inspiring cross-functional teams.

  Portfolio demonstrating strategic UX thinking storytelling and measurable business impact.

  Industry exposure to Financial Services Healthcare Manufacturing or Public Sector is a plus.

  Preferred & Standout Experience

  AI & Automation Fluency: Hands-on use of generative AI or predictive tools in research concepting or prototyping.

  Design Thinking Leadership: Certification or demonstrated experience applying Design Thinking best practices in co-creation contexts.

  ServiceNow Experience: Familiarity with or certification in the Now Platform (CSA App Dev UX Designer).

  Service Blueprinting & Journey Mapping: Advanced ability to visualize and communicate complex service ecosystems.

  Go-to-Market Experience: Partnered on experience-led solution launches or innovation initiatives.

  Competitive Platforms: Awareness of alternate cloud or experience platforms and their design approaches.

TR21

For positions in this location we offer a base pay of $131925 - $217725 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time