Course Maintenance Operations Specialist

Summary:

Course Maintenance Operations Specialist works on the team focused on next generation learning experiences. The Learning and Innovation team is at the forefront of developing learning experiences in a fast-paced and technically rich environment contributing to many UMGC initiatives. The Course Maintenance Operations Specialist will support and integrate solutions for innovative learning using new approaches and technologies. This team member will support the Course Maintenance Manager to contribute to the effective integration support management and sustainability of platforms and technologies that support next generation learning experiences. Including but not limited to learning management systems content management systems and third party and custom developed learning technologies. Relationship management transparent communication and culture are also core responsibilities in this role.

Duties and Responsibilities:

Course Maintenance Operations

• In collaboration with the Course Maintenance Manager organizes and coordinates implementation of project plans to ensure compliance with overall strategic plans goals and unit objectives as well as maintenance of optimal operating efficiency.

• Assist in planning organizing and coordinating functions relating to the L&I and CM team operations.

• Support improvement relating through the generation analysis and delivery of Course Maintenance ticketing data.

• Relationship management with internal and external teams to support Course Maintenance processes.

• Support the coordination and reporting of high LOE or special interest tickets.

Course Maintenance Support

• Troubleshootand resolve tier 3 support requests.

• Process content change requests and maintain content versioning.

• Create user stories for bugs enhancements or new technologies.

• Author and maintain process and product documentation.

• Develop training materials to assist end users with the use of learning technologies.

• Provide training and technical assistance for applicable systems or processes.

• Provide excellent customer service.

• Execute LMS and CMS project plans.

• Perform other job-related duties as required.

Learning Management System (LMS)

• Assist in implementing and testing LMS features and functions.

• Support the integration of third-party tools and LTIs.

• Support the Model Sign Off Process for programs and courses.

• Create reports and analyze data from the LMS and LTI tools.

• Content Management System (CMS)

• Manage user accounts groups and permissions for supported content management systems.

• Generate reports for the content management systems.

• Initiate and approve workflows and content publishing within the CMS.

• Monitor and troubleshoot integrated system transactions and manually run feeds as needed.

Skills:

• Experience developing learning content in a learning management system (LMS)

• Proficient in the use of Microsoft Office products

• Excellenttechnical writing

• Experience identifying potential risks and opportunities root cause analysis and problem solving

• Able to work independently and on a team

• Passion for new technologies and education

• Excellent communication organizational and time management skills

• Able to concurrently manage multiple assignments and deadlines

Required Experience Requirements:

• 3 years of experience in a leading role supporting learning management system (LMS) and content management system (CMS) operations

• Experience working in a learning management system (LMS) in an elevated role such as administrator or content developer

• Experience working in a client-facing role providing high quality customer service in a professional environment

• Proficient in the use of Microsoft Office products

• Excellenttechnical writing

• Experience identifying potential risks and opportunities root cause analysis and problem solving

• Able to work independently and on a team

• Passion for new technologies and education

• Able to concurrently manage multiple assignments and deadlines

Preferred Experience Requirements:

Experience:

• Experience administering Learning Management Systems preferably D2L Brightspace and/or Content Management System (running reports configuring settings testingetc.)

• Basic knowledge of HTML HTML5 and CSS

Education:

• Bachelors Degree

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.

Benefits Package Highlights:

• Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 15 paid holidays (16 during general election years). For part-time employees time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date.
• Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts:Available for medical and dependent care expenses.
• Retirement Plans:Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide matching funds.
• Tuition Remission:Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time) tuition remission benefits are prorated.

Hiring Range: