Junior Network Engineer

Do you want to shape the future of fintech and healthtech Energized by challenges and inspired by bold goals Ready to elevate your career alongside driven and talented colleagues If that sounds like you explore a career at Alegeus today. Opportunity Happens Here.

INTRODUCTION

First we invite you to take a pause. You just took the first step on a potential new career path and that should be celebrated.

Second it is important to us that you know at Alegeus we are intentional about cultivating a diverse and inclusive culture. We challenge one another to recognize biases honor our identities and celebrate our differences these values enrich our workplace and drive our business forward. We recognize that our bold vision of transforming the healthcare industry requires the perspectives experiences talents skills and passions of a diverse population. We believe that if our consumers come from all walks of life so should we.

Alegeus is dedicated to promoting fairness and equality across all identities and our Inclusive Innovation committee holds us true to our commitment. Apply with confidence that you are joining an organization a family that is steadfast in making a difference.

Finally if you are interested in any of the bullet points below just apply! We dont expect our applicants to be a cookie-cutter match to the job descriptions we post and we certainly dont expect you to know everything. We would much prefer driven individuals who are willing to learn than someone with 100 years of experience but no passion for what they do. We know potential when we see it. So take a chance and roll the dice; you might just find yourself landing your dream job.

SUMMARY

If you are interested in disrupting the healthcare market and have the passion and competence to do so this is your organization. We encourage you to lean in and read on.

Alegeus is the market leader in consumer directed healthcare solutions offering the industrys most comprehensive platform for the administration of healthcare benefit accounts the industrys most widely used benefit debit card and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients including health insurance plans third party administrators and financial institutions leverage Alegeus deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve Alegeus delivers solutions that enable clients to evolve their service offerings operate their businesses more efficiently and focus on their customers.

Alegeus is part of the Vista Equity Partners portfolio of companies working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplace. Our talented associates benefit from this partnership through increased capital for strategic investments access to exceptional toolkits best practices and resources for success and strong cultural and value alignment focused on talent development and growth.

MISSION

Maintain network stability security and scalability on a day-to-day and long-term basis.

RESPONSIBILITIES (the What)

Network Operations & Support

• Assist in the installation configuration and maintenance of network infrastructure including Cisco routers and switches firewalls (Palo Alto) and load balancers (F5).
• Support senior engineers in monitoring and troubleshooting Layer 2/3 network issues using tools such as ping traceroute packet captures and SNMP-based monitoring systems.
• Work with cross-functional teams to help provision network connectivity for new systems office expansions or cloud resources.

Systems & Cloud Integration Support

• Assist in troubleshooting connectivity and performance issues involving Windows and Linux servers working alongside infrastructure and application teams.
• Provide support for network-related issues within virtualized and cloud environments including VMware ESXi/vSphere Azure VMs and hybrid cloud networking scenarios.

Learning & Hands-On Exposure Responsibilities (Day-to-Day)

• Gain hands-on experience with enterprise-grade network equipment including:
  • Cisco Catalyst/Nexus switches
  • Palo Alto firewalls (rulebase management IDS-IPS)
  • F5 BIG-IP LTM (basic load balancing and health checks)
  • Aruba and Juniper networking platforms
  • Zscaler Endpoint Protection / Client-VPN
• Learn to support cloud networking setups in Azure including VNETs VPN Gateways NSGs and Route Tables.

Documentation & Compliance

• Assist in maintaining accurate network diagrams asset inventories and configuration documentation under the guidance of senior engineers.
• Help ensure changes follow ITIL-aligned processes including change management incident handling and ticket escalation.
• Participate in audits or compliance tasks related to HIPAA SOC2 and PCI-DSS under supervision.

Security & Configuration

• Support the implementation of basic firewall rules and ACLs in line with company policies.
• Assist in the configuration of VPN tunnels VLANs DHCP scopes static routes and port security across various platforms.
• Learn to perform routine checks and patching activities to maintain system security and availability.

Monitoring & Troubleshooting

• Help monitor network performance using tools like LibreNMS Nagios or other NMS systems.
• Respond to and escalate alerts related to link failures routing issues latency and application access problems.
• Assist in On-Call support rotations under mentorship with increasing responsibility over time.

VALUES (the How)

At Alegeus equally important to the What (the individual performance goals that each employee commits to in support of the companys overall success) is the How (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values:

• Care personally. We connect personally to our why - are passionate and purposeful
• Put the end-user first. When we put the end user first we believe the rest falls into place
• Consistently challenges the status quo. We believe that the best solutions havent been discovered yet
• Practice the art of inspection. We will turn over every stone to gain deeper insight to guide our actions
• Solve the real problem. We will constantly orient on the true issue at hand and accurately and fully address

EDUCATION/EXPERIENCE

• 3 - 5 years of experience in a Network-related position.
• Experience working in a datacenter branch office and cloud infrastructure.
• Strong knowledge of Networking best practices including OSI model TCP/IP network security.
• Certification preferred (CCNA/CCNP/CCIE Network Security Any valid)
• Understanding and experience with Layer 3 routing protocols including BGP OSPF IPSEC and VRRP and the OSI model in general.
• Demonstrated experience implementing and supporting Layer 2/3 topologies including ARP STP and MPLS.
• LAN and WAN Wireless and SDWAN technologies - firewalls switches routers fiber circuits patching connectivity VPNs DHCP TCP/IP DNS etc.
• Core Technologies: Cisco Palo Alto HPE- Aruba Juniper - 128T Azure networking.
• Scripting: shell Perl Python PHP PowerShell.
• Familiarity with ITIL standards including incident problem and change management.
• Experience working in environments with PCI HIPPA and/or SOC compliance requirements.
• Understanding of IT Support ticket management concepts.
• Managed Services experience and Service Provider/ISP experience a plus.

COMPENTENCIES

• Demonstrate a customer first focus balanced with the importance of standards security and stability.
• Excellent troubleshooting communication organizational and time-management skills.
• Able to follow procedures; understand steps and improve them or create new.
• Excellent project management communication and written skills.
• Detail oriented.
• Strong communication and interpersonal skills -- on the phone via email and face-to-face.
• Ability to work well as part of a team and interact well with individuals at all levels of the organization.
• Ability to prioritize conflicting demands to prioritize address and resolve support issues.
• Able to quickly switch gears and support many diverse business environments and clients.
• Able to manage multiple projects and tasks at the same time.

PERSONAL CHARACTERISTICS SKILLS & KNOWLEDGE

• Aptitude: High aptitude for problem-solving and critical thinking. The Alegeus network is spread across multiple physical and cloud locations and the candidate must be prepared to understand how these sites interconnect and how to support and administer them remotely in a fast-paced environment.
• Efficiency: Produce significant output with minimal wasted effort.
• Organized: Evaluate competing priorities select intelligently and plan appropriately.
• Action oriented: A strong bias toward action and persistence to see things through to completion.
• Communication: Effectively communicate without being overly verbose or talkative. Maintains this standard in all forms of written communication including e-mail.
• Proactivity: Shows initiative brings new ideas self-starter.
• Teamwork: Creates partnership with co-workers and leaders to establish collaborative working relationship. A team player with informed decisions and a willingness to engage in respectful debate.

BECAUSE WE CARE WE OFFER:

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.

At Alegeus being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve we have made a commitment to ensure that our compensation framework is equitable data-driven consistent and unbiased with allowable pay differences based on factors unique to each candidate (think: skills experience qualifications etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an inside-out approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges the interim if you are a California Colorado Connecticut Maryland Nevada New Jersey New York Ohio or Washington resident and this role is physically available in your state or classified as remote you may be eligible to receive additional information about the compensation and benefits for this role which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to .