Student Success Coach

MAJOR RESPONSIBILITIES:
Answers questions and provides in-depth information about student success processes for continuing students in-person electronically or by phone based on appointments walk-ins or call ins.
Escalates complex issues to subject matter experts.
Make appropriate referrals to other departments and campus resources including but not limited to career services advising tutoring wrap-around services and academic departments.
Assists students with course drops and withdrawals and provide information regarding choices
Answers questions and assist students with Schedule Builder and Degree Tracker.
Assist students with scheduling face-to-face sessions with subject matter experts.
Assist students with tier one financial aid needs and questions. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA) other applicable regulatory requirements and professional standards.

Compensation: $18.00/HR

EDUCATION AND EXPERIENCE:
Associate degree
Two years of relevant experience.
Prefer at least two years of direct experience in one or more of the following: registration records financial aid admissions or higher education.
Demonstrated problem solving and leadership abilities preferred.
Must possess strong customer service and interpersonal skills.
Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.