Regional Manager
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Job Location:
Baku - Azerbaijan
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
We are looking for a Regional Manager for our partners first international location in Baku who will be responsible for the end-to-end commercial and operational performance of the site.
This role functions as the General Manager of the location overseeing sales (enterprise serviced offices virtual offices events) customer experience and daily operations. The Regional Manager will manage P&L performance pricing and campaign recommendations broker and corporate sales network development local procurement SLA management and NPS & ticketing processes all aligned with the companys global standards.
Key Responsibilities
Commercial & Customer Management
- Manage the full sales pipeline (lead tour offer close) and maintain target conversion rates.
- Build and grow the corporate client and broker/agency ecosystem to increase annual recurring revenue.
- Develop data-driven pricing and campaign recommendations; ensure all approvals follow the companys framework.
- Oversee flawless member onboarding/offboarding and ensure continuous improvement in NPS and feedback processes.
Operations & Service Quality
- Manage daily operations (front desk/community hospitality cleaning security technical/FM including outsourced services) in line with SLA and SOP standards.
- Implement HSE emergency/crisis management and business continuity plans.
- Coordinate compliance with local regulations (labor law permits leasing data protection etc.) in collaboration with central teams.
Finance & Reporting
- Own and manage budget revenue and expense targets; monitor monthly P&L cash flow and collection performance.
- Prepare weekly funnel & NPS/ticket reports monthly P&L summaries and quarterly improvement reports for senior management.
Team & Leadership
- Lead coach and develop sales customer experience and operations/hospitality teams.
- Manage outsourced contracts and suppliers; monitor SLA performance and ensure corrective actions when needed.
- Build a high-performance culture and position the Baku location as a benchmark for service excellence.
Qualifications
- Bachelors degree in Business Management Marketing or related fields
- Minimum 810 years of experience in service operations (preferably hospitality or coworking); pre-opening experience is a strong plus
- Proven P&L ownership budgeting and pricing/discount discipline (DoA)
- Strong CRM/ERP experience and analytical/reporting skills (Excel/BI)
- Excellent communication negotiation and problem-solving abilities
- Hands-on experience managing outsourced services and SLAs
- Languages: Native/Azerbaijani (fluent) English (advanced written & reporting) Turkish (professional working proficiency)
Key Skills
- Time Management
- area management
- Financial Concepts
- Management Experience
- Profit & Loss
- Microsoft Powerpoint
- Operations Management
- LIHTC
- Budgeting
- Leadership Experience
- Property Management
- Supervising Experience
About Company
Wide and Wise is a top recruitment agency with offices in Istanbul, Milan, and Dubai, connecting exceptional talent with leading companies across EMEA, MENA, and the US.
