Technical Support Coordinator
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Job Location:
Monthly Salary:
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
About Azurreo
Azurreo is a global leader in telecom and IT outsourcing delivering complex projects across 25 countries for over 15 years. We provide end-to-end solutions from design to operational support helping businesses thrive internationally.
We are seeking a Technical Support Coordinator to join our international Helpdesk team. This role is ideal for professionals with hands-on technical experience who want to take ownership of client issues and contribute to process improvements in a fast-growing fully remote organization.
Tasks
What Youll Do
- Act as the primary point of contact for international clients technical issues via email chat and phone.
- Diagnose and resolve network software and server problems (DNS SSL FTP VPN etc.).
- Escalate complex issues with clear and detailed diagnostics to ensure quick resolution.
- Work closely with internal teams to improve support processes and update documentation.
- Identify recurring technical issues and propose preventive solutions.
- Participate in projects and initiatives to enhance the Helpdesks efficiency and client satisfaction.
Requirements
Who You Are
Required:
- 1 to 2 years of experience in technical support helpdesk or IT/telecom operations.
- Strong understanding of networking server management and software troubleshooting.
- Proficiency with CRM systems ticketing tools and Microsoft Office.
- Fluent in English (written and spoken); Arabic required.
- Based in Turkey with a stable internet connection and reliable remote work setup.
- Proactive problem-solver with strong communication and client-handling skills.
- Experience mentoring junior team members or leading small initiatives is an advantage.
Preferred:
- Certifications such as CCNA CompTIA Network or equivalent.
- Experience with VoIP 5G SD-WAN or cloud-based systems.
- Demonstrated ability to work independently and take initiative.
- Strong analytical mindset and willingness to learn new technologies.
Benefits
Why Youll Love Working With Us
- Remote Flexibility: Work from anywhere in Turkey with full support.
- International Exposure: Collaborate with multicultural teams and global clients.
- Career Growth: Clear path for advancement and opportunities to lead initiatives.
- Supportive Culture: Join a collaborative team that values knowledge sharing.
- Work-Life Balance: Paid vacation public holidays and flexible schedules.
Ready to Apply
If you are an experienced technical support professional looking for a challenging role with international exposure send your CV and a short statement of interest today.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Azurreo is a global services company specializing in technology, telecom, and engineering. We support industry leaders around the world by providing innovative and agile workforce solutions, project deployment, and local field services. With a presence in multiple countries, our teams ... View more
