Learning Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
| Job Description: | Organization: Global Learning Spaces Function Team: Learning Operations Analyst JoThe Global Learning Spaces team is a continuum that brings together tools technologies policies and processes to amplify Virtual Physical Connected and Blended Spaces for formal training - with a continued focus on people-centric learning experiences. Learning today is omni-connected. We enable hybrid sustainable training environments designed around the learner - supporting all training needs while aligning with our sustainability goals. We are part of CF Operations - Enabling Functions and are proudly IO 2.0 certified - reflecting our commitment to operational excellence and innovation. We collaborate strategically with the Workplace and M&E teams to source venues and manage all related logistics ensuring the end-to-end execution and support including catering housing materials invoicing and any session-specific requirements. Additionally we oversee the implementation process proactively addressing issues and escalating when appropriate to ensure seamless delivery. KEY RESPONSIBILITIES Support Centralized Learning Delivery: Facilitate the smooth execution of both local and central training programs through effective coordination and logistical support. Venue Coordination and Logistics Management: Collaborate with Training Delivery Advisors/Capability Tower teams to initiate and manage venue requests including availability checks and associated services such as catering housing and materials. End-to-End Venue Booking: Oversee the full venue booking lifecycle including confirmation of services cost tracking and securing necessary approvals for external or preferred locations along with processing the PR/PO requests. Onsite Support: in person support to training sessions including recces venue stakeholder and vendor management as well as faculty and learner support for the duration of the session. Communication Skills: Strong written and verbal communication skills with the ability to convey complex information clearly and professionally. English Proficiency: High level of fluency in English enabling effective collaboration in global and cross-functional environments. Process Improvement: Identify and recommend enhancements to streamline and improve the efficiency of the venue booking process. Stakeholder and Vendor Management: Build and maintain strong relationships with internal stakeholders and external vendors. Respond to queries promptly and manage tasks with a customer-focused approach. Quality and Compliance: Ensure 100% accuracy and adherence to standards in all assigned tasks and documentation. Query and Issue Resolution: Address queries and issues related to venue logistics in a timely and effective manner. Continuous Learning and Development: Proactively up-skill by enrolling in relevant training programs via Workday and by seeking ongoing feedback from supervisors and career counselors. Operational Resilience: Share backup plans with SMEs or People Leads ahead of planned absences to ensure continuity of operations. JOB REQUIREMENTS: Education - Bachelors Degree EXPERIENCE Background in Hospitality and Event Management Minimum of 1 year of experience of client relationship management Minimum of 1 year of experience of scope management 2 - 3 years business experience with similar background JOB SPECIFIC COMPETENCIES FUNCTIONAL KNOWLEDGE Stakeholder Management: Proven ability to build and maintain strong relationships with internal and external stakeholders across various levels of the organization Strong written and verbal communication skills English language proficiency: Demonstrates advanced command of the English language enabling clear and effective communication in written and verbal forms across global cross-functional teams Good experience with MS Office: Excel PPT Word etc. Multi-cultural awareness: Demonstrated awareness and sensitivity to diverse cultural perspectives fostering inclusive and respectful interactions in a multicultural workplace Critical thinking / problem solving skills: Skilled in analyzing complex situations identifying root causes and implementing practical sustainable solutions Conflict resolution facilitation negotiation: Adept at navigating and resolving conflicts through active listening facilitation and negotiation ensuring positive outcomes. Time management & prioritization: Strong organizational skills with the ability to manage multiple priorities meet deadlines and maintain attention to detail under pressure Preferred background in Hospitability & Event Management background: Experience in hospitality or event management will be an advantage supporting excellence in training logistics venue coordination and participant experience. SHIFT TIMINGS 24 x 5 (9-hour shift) COMMUTING TO OFFICE 3-4 times a week TRAVEL REQUIREMENTS None/Local (commuting) THIS IS A HYBRID REQUIREMENT (SHIFT TIMINGS - ROTATIONAL ) |
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