Roles/Responsibilities:
- The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
- Work with System Center Orchestrator. Create new orchestrator workflows maintaining and updating workflows.
- Work with Cireson. Maintain and update software and work with vendor to fulfil service requests. Updating JavaScript for service requests.
- Maintain update patch System Center Orchestrator and Cireson.
- Interact with staff other team members all levels of management and internal and external organizations including vendors performing outsourced work in the compilation and management of information needed for Service Manager requests.
- Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
- Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
- Make recommendations on specific improvements in efficiency effectiveness report template and structure and productivity to leadership.
- Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
- Some after hours project and platform support will be expected
- Develop and refine Service Manager request intake process for SCDHHS.
- Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities.
- Acting as the lead on a project to migrate the existing Service Manage environment to an updated and current standard
Mandatory Skills:
- Bachelors degree and/or 5 years of related work experience
- Minimum 3 years of working in a development role supporting MS System Center demonstrating a deep understanding of services & features site design & best practices
- Minimum 3 years of administrative experience in MS Azure.
- Minimum 5 years of administrative experience in MS Servers.
- Minimum 3 years experience in an IT methodology framework. (i.e. ITIL MITA )
Desirable Skills:
- Working knowledge of System Center Service Manager
- Working knowledge of Cireson
- Working knowledge of System Center Orchestrator
- Working knowledge of JavaScript
- Working knowledge of PowerBI
- MS Server Admin Certifications
- Working Knowledge of SQL HTML XML and PowerShell
- Experience with healthcare and healthcare related requirements
- Experience with major project implementation.
- HIPAA CDC and other network infrastructure and server frameworks
- Certification: MS Server Admin Certifications
Roles/Responsibilities: The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new...
Roles/Responsibilities:
- The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
- Work with System Center Orchestrator. Create new orchestrator workflows maintaining and updating workflows.
- Work with Cireson. Maintain and update software and work with vendor to fulfil service requests. Updating JavaScript for service requests.
- Maintain update patch System Center Orchestrator and Cireson.
- Interact with staff other team members all levels of management and internal and external organizations including vendors performing outsourced work in the compilation and management of information needed for Service Manager requests.
- Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
- Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
- Make recommendations on specific improvements in efficiency effectiveness report template and structure and productivity to leadership.
- Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
- Some after hours project and platform support will be expected
- Develop and refine Service Manager request intake process for SCDHHS.
- Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities.
- Acting as the lead on a project to migrate the existing Service Manage environment to an updated and current standard
Mandatory Skills:
- Bachelors degree and/or 5 years of related work experience
- Minimum 3 years of working in a development role supporting MS System Center demonstrating a deep understanding of services & features site design & best practices
- Minimum 3 years of administrative experience in MS Azure.
- Minimum 5 years of administrative experience in MS Servers.
- Minimum 3 years experience in an IT methodology framework. (i.e. ITIL MITA )
Desirable Skills:
- Working knowledge of System Center Service Manager
- Working knowledge of Cireson
- Working knowledge of System Center Orchestrator
- Working knowledge of JavaScript
- Working knowledge of PowerBI
- MS Server Admin Certifications
- Working Knowledge of SQL HTML XML and PowerShell
- Experience with healthcare and healthcare related requirements
- Experience with major project implementation.
- HIPAA CDC and other network infrastructure and server frameworks
- Certification: MS Server Admin Certifications
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