Service Manager
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Job Location:
Okeechobee, FL - USA
Monthly Salary:
USD 2 - 5
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Gilbert Chevrolet is currently seeking an experienced Service Manager. What a great opportunity to advance your automotive career and run a fast-paced and growing automotive service department. We are a well established service department with a strong history of customer retention.
Service Manager candidates MUST HAVE PREVIOUS AUTO SERVICE DEPARTMENT MANAGEMENT EXPERIENCE Chevrolet/GM Experience preferred.
BENEFITS
Medical dental vision and supplemental plans are offered
401K Plan (matching)
Paid Time Off including Holiday Pay
Competitive pay based on experience
Family friendly atmosphere and schedule including closed on Sundays
Large client base shop is full daily and growing.
Well established experienced and trained service department team including technicians and advisors
Family owned and operated for over 100 years
RESPONSIBILITIES
The Service Manager is responsible for running an efficient and profitable service department through productive staffing customer retention cost control achievement of objectives and maintenance of all service records. Responsibilities include but are not limited to:
- Liaison between customers and technicians addressing complaints and building customer relationships to ensure high satisfaction and retention
Coordinating service schedules managing workflow and overseeing daily operations to ensure efficiency and timely vehicle service
Listen thoroughly understand customer problem and set/manage expectations
- Hires trains motivates counsels and monitors the performance of all service department staff
- Use leadership skills to budget forecast set objectives and anticipate the needs of the business
Maintains reporting systems required by general management
Manage repair orders and shop work flow
Ensure customer warranty and internal repair work is finished in a timely manner
Oversee warranty claims and receivable collection
Promote professional development and advance training opportunities for employees as well as cross-training to expand employees knowledge and skills
Handles customer complaints immediately and according to dealership principles
- Provides excellent customer service
SKILLS AND QUALIFICATIONS
- Minimum 2-5 years of supervisory leadership experience
- Proven track record of success
- Strong team leadership knowledge of processes and skill building
- Excellent communication skills both written and verbal
- Excellent customer service skills
- Professional work ethic and high integrity
- Strong problem solving and follow up skills
Must be able to pass background check and have a valid Florida drivers license
We are a Drug Free Workplace
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Join The Gilbert Team!The Gilbert Family employees many people throughout the Okeechobee community and each company is consistently regarded as a premier place...
