Systems Analyst Locality North EdISC2k

Education Authority - Northern Ireland

Job Location:

Antrim - UK

Monthly Salary: Not Disclosed

Posted on: 19 days ago

Vacancies: 1 Vacancy

Job Summary

PERSON SPECIFICATION

NOTES TO JOB APPLICANTS

1. You must clearly demonstrate on your application form under each question how and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria where relevant.

2. You must demonstrate how you meet the criteria by the closing date for applications unless the criteria state otherwise.

3. The stage in the process when the criteria will be measured is outlined in the table below.

4. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below using the information provided by you on your application form.

5. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role.

6. In the event of an excessive number of applications the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria.

Section 1 - Essential Criteria

The following are essential criteria which will initially be measured at the shortlisting stage and whichmay also be further explored during the interview/selection stage.

Factor	Essential Criteria	Method of Assessment
Qualifications/ Experience	Hold a bachelors degree (QCF Level 6) or an equivalent or higher qualification in an information systems related subject and have three years demonstrable experience of working with computerised systems in a diversified organisation; OR have five years demonstrable experience of working with computerised systems in a diversified organisation.	Shortlisting by Application Form
Knowledge	Demonstrable technical knowledge and understanding of the ICT systems in schools.	Shortlisting by Application Form
Skills/ Abilities	Proven ability to manage programs of work ensuring that objectives and deadlines are adhered to.	Shortlisting by Application Form
Other	The successful candidate will be required: to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion; OR be able to provide sufficient information on the application form that will satisfy the employer that he/she has access to an appropriate alternative form of transport that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion.	Shortlisting by Application Form

Section 2 - Essential Criteria

The following areadditional essentialcriteria which will be measured during the interview/selection stage in line withEAs Game Changing People Model.

Factor	Essential Criteria	Method of Assessment
Knowledge	Knowledge of the current and anticipated challenges facing the Education Authority. Technical knowledge and understanding of the information and communications technologies used within the Education Sector or equivalent sector of similar standing. Knowledge of emerging technologies that could be utilised within the Education sector to raise the standard of service delivered.	Interview
Experience	Demonstrable experience in supporting IT provision including networks hardware and software applications and security. Demonstrable experience in delivering projects to meet the required objectives and constraints.	Interview
Skills/Abilities	In line withEAs Game Changing People Model we will look for evidence of: Ability to lead and manage staff giving clear direction and inspiring confidence taking a customer focused approach to work Ability to build effective working relationships and work collaboratively with internal and external stakeholders Ability to work effectively with others as part of a team to plan and manage service delivery to meet agreed outcomes to tight timescales Ability to use expertise and initiative to develop technical solutions and appreciate the impact on service users communicating effectively to managers as required Ability to work to high level of accuracy and attention to detail Flexibility to meet changing demands as required and to prioritise and delegate as required to deliver high quality service to users.	Interview
Values Orientation	Evidence of how your experience and approach to work reflect EAs ethos and values. You will find information about our Valueshere.	Interview

Section 3 - Desirable Criteria

Some or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how and to what extent you meet the desirable criteria as failure to do so may result in you not being shortlisted.

Factor

Desirable Criteria

Method of Assessment

Qualifications/
Experience

Demonstrable experience in the development of Quality Assurance and best practice procedures ensuring effective service delivery

Demonstrable experience of project management

Demonstrable experience of supervising staff

Shortlisting by Application Form

Our Values

Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential.

DISCLOSURE OF CRIMINAL BACKGROUND

The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as regulated activity.

In the event that you are recommended for appointed to a post that involves regulated activity the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that youWILLbe expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage.

Further information can be accessed on

APPLICANT GUIDANCE NOTES

To view the applicant guidance notes please clickhere.

JOB DESCRIPTION

Job Purpose

The postholder is responsible for managing the ongoing technical feasibility and acceptability of a range of EdIS/C2k services being delivered in conjunction with a range of public and private sector partners. This includes the delivery of effective integration across the constituent parts of the service as well as integration with external agencies and suppliers to achieve seamless management of data.

The postholder is expected to keep pace with ICT trends and developments and advise EdIS/C2k senior management through line managers on the applicability and potential for delivering enhanced service benefits. The postholder will be expected to manage and participate in the delivery of ICT support services and provide ICT consultancy to senior management schools educational bodies and other EdIS/C2k colleagues both technical and non-technical.

Project management duties may include leadership of a team of skilled Technical Support Officers (TSOs) to include management of these staff as required in their day-to-day duties. Supervision of contractual workers on an ad-hoc basis is required when commissioning sign off and acceptance testing of new Management Information Systems (MIS)/EdIS/C2k systems.

The postholder is responsible for the preparation and delivery of technical training and support to schools and EdIS/C2k staff. The postholder contributes to the overall implementation and service delivery and development strategy of EdIS/C2k. The postholder is expected to be proactive in the management of all technical issues in a dynamic environment ensuring that the demands and prioritization or technical helpdesk calls upgrade targets and quality thresholds are met within tight deadlines.

Main Duties

Support

1. Be responsible for the technical integrity and security of school systems;

2. Supervise and contribute to the installation technical maintenance and upgrade of LAN and WAN services within EdIS/C2k guidelines and standards;

3. Supervise and contribute to the installation technical maintenance and upgrade of business critical software within EdIS/C2k guidelines and standards. This includes MIS which is central to the effective and efficient administration and management of schools in areas relating to pupils and staff eg exam entries attendance records timetabling administration financial management pupil assessment and annual census return software. The MIS also includes additional third party software eg payroll software and library management software which must be installed and maintained;

4. Deliver effective training to school and EdIS/C2k staff on technical issues within EdIS/C2k guidelines and standards;

5. Provide remote and on-site support to schools including management of technical helpdesk services and infrastructure consultancy where appropriate;

6. Manage technical helpdesk calls as required by EdIS/C2k. Provide first line support to skilled TSOs for problem solving diagnosis and support;

7. Provide customisation of systems within guidelines established by EdIS/C2k;

8. Provide technical support to EdIS/C2k colleagues as required.

Research and Development

9. Develop and manage the mechanisms for ongoing design concept testing including procurement and pre-commissioning testing;

10. Develop test and quality assure software upgrades required by EdIS/C2k;

11. Research network and data faults reported by schools and deal with these appropriately;

12. Develop innovative solutions to problems and provide expert help to colleagues and schools;

13. Research and source software hardware and consumables from suppliers to assist with the effective and efficient delivery of the service;

14. Plan the introduction of pilot schemes and identify suitable parties to undertake such pilots. Liaise regularly with participants in any pilot to ensure that implementation problems and issues are reported and resolved as quickly as possible;

15. Develop implement maintain and support EdIS/C2k administration and training systems;

16. Contribute to the development and support of the Northern Ireland Wide Area Network infrastructure linking some 380000 users in 1100 schools across Northern Ireland;

17. Contribute to the development and support of the EdIS/C2k corporate communications infrastructure linking all EdIS/C2k centres;

18. Develop training materials as required by EdIS/C2k and schools.

Supervisory Management

19. Direct and supervise the work of technical support officers operating out of a variety of locations;

20. Prioritise workloads setting benchmarks for monitoring work in progress to meet tight deadlines as required by EdIS/C2k;

21. Implement Induction plans for new colleagues and provide on-going professional evaluation and development;

22. Carry out skills audit and share best practice where applicable on a regular basis;

23. Assess resources required to meet agreed targets as soon as the need becomes apparent and manage any extra staffing resources which may become available from time to time reporting to the Support Manager and the Service Delivery Manager;

24. Ensure that all technical Helpdesk calls have been assigned to the appropriate TSO and that all TSOs are aware of their responsibilities regarding urgent helpdesk calls;

25. Ensure adequate and timely provision of information for the hardware and software inventory as required.

Quality Assurance

26. Monitor and provide quality assurance to ensure the effective delivery of the service providers installation network security acceptance testing and benchmarking services;

27. Develop and review the relevance and appropriateness of security anti-virus and backup policies and ensure that these are implemented in accordance with best practice;

28. Ensure that the delivery of software upgrade planning design testing quality assurance and implementation is progressed effectively;

29. Produce and share best practice procedures ensuring a consistent approach to EdIS/C2k systems and training solutions.

Cross Project Activities

30. Liaise with external agencies and third party service providers;

31. Provide technical representation on the cross project meetings;

32. Provide advice and guidance to cross EdIS/C2k groups involved in the development of appropriate training materials for use in schools and for in-house EdIS/C2k training courses.

Customer Care

33. Manage technical resources to ensure that targets and quality thresholds are met thus enabling the effective day-to-day running of EdIS/C2k systems within schools and maintaining a high level of satisfaction by EdIS/C2ks customers;

34. Liaise with schools other educational bodies and third parties to ensure a high quality of support and allow continuity of service to schools;

35. Manage any technical complaints raised by schools or TSOs. Investigate complaints and report as appropriate to the Support Manager.

Project Management

36. Develop in consultation with the Support Manager the planning sequencing timetabling and delivery of the EdIS/C2k service;

37. Deploy technical staff in line with the EdIS/C2k high level plan;

38. Co-ordinate and supervise the work of a team of multi-skilled TSOs as required.

General

39. By undertaking any other duties which may from time to time be required by EdIS/C2k.

This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

In accordance with Section 75 of the Northern Ireland Act (1998) the post-holder is expected to promote good relations equality of opportunity and pay due regard for equality legislation at all times.

To view the summary of terms and conditions for this post clickhere.

Required Experience:

PERSON SPECIFICATIONNOTES TO JOB APPLICANTS1. You must clearly demonstrate on your application form under each question how and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and de...