Genesys Cloud Specialist
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Job Location:
Monthly Salary:
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Bilingual: French/English is required
We are seeking a highly motivated Genesys Cloud Specialist with deep expertise in cloud-based contact center platforms to join our fast-growing team. This role is ideal for a technical professional who thrives in dynamic environments and is passionate about delivering seamless customer experiences through modern telephony and contact center technologies.
If youre a problem-solver with a positive outlook and a drive to overcome challenges we want to hear from you!
Your future duties and responsibilities:
Provide ongoing support and maintenance for cloud contact center platforms.
Manage incidents service requests and project tasks related to telephony and contact center operations.
Configure and manage agent accounts skill groups and routing strategies.
Design test and deploy IVR workflows and call flows.
Implement and troubleshoot integrations with third-party applications (e.g. CRM ticketing systems).
Collaborate with cross-functional teams to deliver scalable and reliable contact center solutions.
Document technical configurations processes and troubleshooting steps.
Required qualifications to be successful in this role:
Minimum 3 year of hands-on experience with Genesys Cloud
5 years of experience in technical support or IT operations.
Strong understanding of telephony concepts including SIP VoIP call routing and cloud infrastructure.
Excellent communication and documentation skills.
Strong analytical and troubleshooting abilities.
Experience working in Agile environments.
Bilingual: French and English is a must
Education: Bachelors degree in relevant discipline and or equivalent experience
#LI-AB19
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
- English
- French
- Telephony
- Delivery Support
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.
To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
