Windows Support
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Job Location:
Monthly Salary:
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
. Ensure the availability of End User services during India and/or US business hours
. Collaborate with other Fidelity support groups in and out of India
. Supervision of installation of new IT infrastructures
. SLA Adherence
. Customer Service Excellence
. Provide support to general workspace equipment (like Laptop Desktops Mobile Printers Network Meeting Room support etc..)
. Maintain the compliance of the PC builds with Fidelity Standards
. Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues.
. Problem resolution dealing with escalated issues liaison with Systems support groups Network Operations group external vendors and business units to resolve issues
. Lead root cause analysis to prevent recurrence
. Flexible to work in shifts and support operations 24/5 around the clock
The Skills that are Key to this role
Technical / Behavioral
Experience in supporting hybrid Windows and MAC environment
Previous end user support experience on an user community 1000 users
Requires knowledge on the following:
MCSE or MCITP
Basic knowledge in SCCM Infra and Application packaging
Knowledge in supporting MAC OSX (Mojave ) IOS platform MDMs JAMF
Application installation and diagnose software failures
Basic knowledge of Active Directory group Policies and Windows permissions
Basic hardware knowledge.
Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process
Knowledge of ITIL process ITIL certification will be an added advantage
Exposure to Ticket Tools like Service NowThe Skills that are Good To Have for this role
PowerShell / Python Scripting skills
Good analytical skills
Communicator excellent written and verbal skills good attention to detail
Need for flexibility towards working hours during busy periods
Skills:
- Active Directory
- iOS/macOS
- MDM (Mobile Device Management)
- Windows
- Shell Script
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Key Skills
- Dhcp
- SQL
- Active Directory
- OS
- Windows
- System Administrations
- Trouble Shooting
- Database
- Infrastructure
- Linux
- SAN
- Poweshell
- Backup
- hardware
- Dns
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
