Senior Field Service Engineer Nashville

Diasorin is a global leader in diagnostic solutions pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years weve earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions made available thanks to ongoing investments in research positions us as the player with the widest range of specialty solutions in the sector and identifies us as the Diagnostics Specialist.

Why Join Diasorin

• Impactful Work: When you join Diasorin you become part of a team thats dedicated to improving lives. Your contributions will directly impact patient care making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world expanding your horizons and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive collaborative environment where everyone can thrive.

Join Our Team: If youre passionate about innovation diversity and making a positive impact on healthcare Diasorin is the place for you. Were looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team thats shaping the future of diagnostics Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier more connected world. Together we can make an impact!

Job Scope

TheSenior Field Service Engineer will provide service / support to customers FSEs and other DiaSorin personnel with regards to installation repair preventive maintenance retrofit installation troubleshooting. This position will partner with or support other engineers in escalated situations. This position will serve as a back-up for their manager or supervisor in their absence or at their request. Teach others how to achieve high customer satisfaction levels. Lead by example on and off site.

Duties and Responsibilities

• Service and Support to Internal and External Customers Provide Service and Support to Internal and External Customers with regards to instrument installation maintenance troubleshooting and repair.
• Receive information from technical service and logistics teams concerning customer instrumentation
• Maintain customer applications and sales communication
• Perform Instrument Installations
• Perform Instrument Preventative Maintenance
• Perform Instrument Retrofit Installation
• Resolve Instrument Problems by Troubleshooting the Specific Problem (Hardware or Software) and Repairing
• Assist Product Support with Assay Troubleshooting
• Provide Advanced Escalation Support
• Complete Service Reports according to process and file appropriately
• Manage and Maintain Adequate Stock
• Perform and document installation and operational qualification of all new instruments for the Instrumentation group
• Read and Understand the TB/TN and GOP procedures required for GMP compliance of new instruments
• Perform other assignments as required for effective support of field systems and activities at customer sites(s)
• Proactively plan activity and manage service coverage to maximize personnel and team productivity
• Maintain Good Work Habits
• Follow DiaSorin established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits documentation and the understanding of the requirements of agencies such as OSHA EPA NRC and FDA
• Understand and apply the appropriate procedures pertaining to the work being performedTimecards completed daily
• Service Reports completed daily
• Expense reports completed daily
• Service Software Synch Twice Daily
• Expense Reports Completed WeeklyTimely and Accurate Return of Used Spare Parts
• On-Time Completion of all Smart Training and Technical Requirements
• Prompt Response to all forms of communication from headquarters customers and co-workers
• Manage and Maintain Assigned Company Assets (i.e. parts inventory tools communication and computing devices vehicles)
• Safety Perform work in a safe manner consistent with DiaSorins health safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large
• Follow DiaSorins established procedures for the safe handling and disposal of hazardous radioactive laser sources and infectious materialParticipate in DiaSorins safety training programs and demonstrated competency in the use of Material Safety Data Sheets chemical labeling corporate emergency response procedures and DiaSorins health safety and environmental policies.
• Be aware of and understand the hazards specific to your work area and follow appropriate safety precautions necessary to control them.
• Training Participate in training processes that are designed to develop highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
• Participate in formal and informal training required to increase skills to meet work expectations
• Mentor all levels of FSEs as needed
• Successfully pass annual corporate assessments
• Participate in the development and delivery of training programs
• Evaluate the Effectiveness of training process and programs
• Coordinate the delivery of technical information to the team when released and act as a liaison with the LEAD FSEs to obtain additional clarity as needed.
• Proven ability to consistently meet all competency requirements of the Field Service Engineer III position
• Stand in for supervisor or manager in their absence
• Contribute to Service Process Improvement
• Ability to mentor FSEs and other technical personnel via phone email and at customer sites on using the proper maintenance repair and troubleshooting processes to meet customer expectations and manufacturers specifications
• Excellent interpersonal / communication skills and the ability to handle multiple activities in a professional manner.
• Ability to coordinate activities prepare materials and utilize the right person to conduct training sessions that pertain to the proper maintenance and repair of DiaSorin instrumentation.
• Ability to present technical information in formal settings including demonstrations at Conferences Exhibits and Customer Projects as directed.
• Coordinate Service Call Escalation Process to Avoid Instrument Replacements.
• Knowledge and Skill in installing servicing troubleshooting repairing calibration and maintaining medical diagnostic or clinical laboratory instrumentation
• Knowledge and Understanding of electronics medical terminology Chemistry and Physics
• Knowledge and Understanding of basic immunology and immunoassay technology.
• Ability to do preventative maintenance and troubleshooting with reference to manufacturers manual.
• Ability to demonstrate and explain correct operation of equipment.
• Working knowledge of good manufacturing practices (cGMPs)

Education Experience and Qualifications

• Laboratory Technician AA Electronics Engineering Technician or Equivalent.
• Minimum 7 Years as a Field Service Technician or equivalent combination of education training and experience.
• Minimum 5 years of proven experience as a DiaSorin engineer or related experience.
• Must have a Valid Drivers License in good standing.
• Must be able to meet all working conditions.
• Must have the ability to manage travel expenses and reimbursements.

Working Conditions

• Physical Demands Travel etc.
• Travel: 40-60%

What we offer
Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process please contact the North America Talent Acquisition Team at or 1- to request an accommodation.

The above job description is intended to describe the general content identify the essential functions and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed written consent from the Diasorin Human Resources Department.