Automotive Service Advisor
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Job Location:
Narragansett, RI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Automotive Service Advisor
Flood Ford of Narragansett Narragansett RI
About
Flood Ford of Narragansett is part of the Flood Automotive Group a long-standing and trusted name in Rhode Island. We take pride in delivering a customer experience that actually feels good. No nonsense. No pressure. Just solid service backed by a team that cares about doing the job right. Our dealership culture is built around teamwork accountability and taking care of our people so they can take care of our customers.
Job Description
We are looking for a Service Advisor who knows how to run a busy service drive without losing their cool. Someone who can communicate clearly manage customer expectations work closely with technicians and keep repair orders accurate and moving. If you know how to turn chaos into an organized workflow this role will fit you well.
Job Type and Schedule
Full time
Work Requirements
Work Schedule: 8 hour shift Monday to Friday Saturdays as needed
Ability to Commute: Narragansett RI required
Work Location: In person
Responsibilities
Greet customers and manage the service drive with professionalism and urgency
Write and manage repair orders from intake through vehicle pickup
Communicate recommended services timelines and costs with full transparency
Coordinate with technicians to ensure accurate diagnostics and repair updates
Maintain strong customer communication through calls texts and updates
Verify warranty coverage and process claims correctly
Upsell maintenance services in a way that builds trust not pressure
Ensure all documentation is complete accurate and compliant
Deliver a smooth positive customer experience that drives retention
Qualifications
Prior Service Advisor experience preferred
Strong communication and customer service skills
Ability to read and explain repair recommendations clearly
Comfortable working in a fast paced high volume environment
Solid computer skills and ability to learn dealership systems
Valid drivers license
Strong organization attention to detail and follow through
Why Join Flood Ford of Narragansett
Strong stable dealership group with real career paths
Supportive leadership that actually listens
Busy service department with consistent customer demand
Team oriented environment where everyone pitches in
Modern facility with equipment that makes your job easier
Benefits
Medical dental and vision insurance
401(k)
Paid time off
Employee discounts
Training and growth opportunities
Equal Opportunity Employer Statement
Flood Ford of Narragansett is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other protected characteristic as defined by federal state or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
About Flood Ford of Narragansett: Flood Ford of Narragansett is a proud part of the Flood Auto Group, one of the most respected dealership families in Rhode Isl...
