Customer Service Representative
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 39750 - 39750
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
- Contract type: Independent Contractor
- Schedule: 40h per week - MonFri 9am6pm EST/PST
- Primary focus on US market customers with some international support
- Performance-based role with month-to-month contract structure
- Multi-channel support including email social media contact forms and occasional phone calls
- Cross-functional role covering pre-sales logistics and technical support verticals
- Work within Gorgias customer service platform and Shopify e-commerce system
- Collaboration with internal technical and logistics teams for complex issues
- Handle pre-purchase customer inquiries about product features capabilities and specifications
- Manage operational and logistics support including order tracking shipping inquiries and return processing
- Provide technical support for hardware issues such as device connectivity remote control problems and basic troubleshooting
- Communicate with customers primarily through email and the Gorgias platform
- Make occasional outbound phone calls to customers (approximately 2 times per week) for complex issues or when specifically requested
- Process refunds and locate orders within the Shopify system
- Escalate complex technical issues to the engineering department when necessary
- Maintain customer satisfaction across multiple communication channels including email social media and contact forms
Requirements
- Previous experience in e-commerce customer service
- Technical aptitude and ability to learn basic hardware troubleshooting processes
- Experience with logistics and operational customer service issues
- Strong communication skills for both written and verbal customer interactions
- Ability to handle phone conversations with customers when needed
- Familiarity with e-commerce platforms (Shopify experience helpful but not required)
- Experience working with customer service software platforms
- Ability to work US business hours for primary market coverage
Benefits
- Performance-based role with month-to-month contract structure
- HMO Coverage for eligible location
- Permanent Work from Home
- Immediate Hiring
- Steady Freelance job
Required Skills:
Requirements Previous experience in e-commerce customer service Technical aptitude and ability to learn basic hardware troubleshooting processes Experience with logistics and operational customer service issues Strong communication skills for both written and verbal customer interactions Ability to handle phone conversations with customers when needed Familiarity with e-commerce platforms (Shopify experience helpful but not required) Experience working with customer service software platforms Ability to work US business hours for primary market coverage
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
