Customer Support Associate

Taguig - Philippines

Monthly Salary: ₱ 23000 - 25000

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Expectations:

Position Type: Experienced - Associate
Employment Type: Full-Time; Permanent (Direct Hire)
Work Setup & Location: Onsite - McKinley Cyberpark Taguig City
Work Schedule: Mondays - Fridays; Night Shift
Headcounts Needed: 10 FTEs
Industry: IT Consulting & Services

Responsibilities:

Provide exceptional customer service by addressing customer inquiries and concerns promptly.
Assist customers with product selection order processing and problem resolution.
Maintain a high level of knowledge about company products and services to offer accurate information.
Document customer interactions and feedback for quality assurance and improvement.
Collaborate with team members to enhance the overall customer experience.

Qualifications:

At least 6 months of BPO voice support experience
Good English communication skills (written and spoken)
Strong customer service and problem-solving skills
Able to work in a fast-paced environment
Basic computer navigation and troubleshooting skills
Detail-oriented and able to multitask
Can start immediately if possible

Hiring Process:

Initial Interview (Phone Screening)
Final Interview (Virtual)

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Job Expectations: Position Type: Experienced - AssociateEmployment Type: Full-Time; Permanent (Direct Hire)Work Setup & Location: Onsite - McKinley Cyberpark Taguig CityWork Schedule: Mondays - Fridays; Night ShiftHeadcounts Needed: 10 FTEsIndustry: IT Consulting & Services Responsibilities: Provide...