BTM Head of Customer Success France and Benelux, BTM (LeanIX, Signavio) FM

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Position:BTM Head of Customer Success France and Benelux

Organisation:SAP Business Transformation Management (LeanIX and Signavio)

What youll build

In this role youll lead a team of Customer Success Managers across France and Benelux driving a customer-first mindset and a client engagement model that empowers customers to succeednot just stay. Your leadership will ensure strong adoption and consumption of BTM solutions while meeting retention and renewal targets.

Youll be responsible for:

Executing strategy in the market units including team coordination customer escalations and QBRs

Driving solution consumption renewals and expansion KPIs

Forecasting renewal and churn rates across strategic and digital segments

Developing your teams expertise and supporting career progression

Creating engaging customer communities in your region

Facilitating collaboration across sales post-sales marketing services product and partner teams

Building executive-level relationships with selected customers

Supporting the deployment of value identification and realization methodologies

Leading organizational change following the LeanIX acquisition helping your team expand networks and build stakeholder bridges

Your work will directly impact customer satisfaction retention and long-term value realization across SAPs transformation portfolio.

What you bring

Bilingual proficiency in French and English

Experience in cloud ERP and transformation projects (managing delivering or selling)

Strong understanding of end-to-end processes and enterprise architecture

Proven success in leading high-performing teams and developing talent

Customer Value First mindset thought leadership and executive presence

Ability to resolve complex customer issues and apply risk-mitigation strategies

Excellent analytical coaching and communication skills

Where you belong

Youll be part of one of the fastest-growing business segments in SAP with access to exciting career growth opportunities. The team thrives on collaboration innovation and a

shared commitment to customer success. Youll work in a dynamic hybrid environment with exposure to strategic leadership and cross-functional projects.

SAP invests in employee development through mentorship learning programs and career progression pathways. Youll be empowered to grow your skills and make a meaningful impact.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437711 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Management Employment Type: Regular Full Time Additional Locations: #LI-Hybrid