IT Service Desk, Tier 2

• Permanent Full time Based in Cannon Hill Support Office
• Salary Packaging benefits available via Access Pay
• Onsite Parking Café in Building Hybrid working 2 WFH days

At Endeavour Foundation we aspire to support people with a disability who want to develop skills and experience within a community home or work environment by matching supports to individuals and providing a range of programs that enable personal goals and outcomes.

As a Tier 2 Service Desk Technician you will support Endeavour Foundation to reach business goals by ensuring system integrity and operational excellence for staff. By working both autonomously and as part of the Technology team you will assess issues and provide solutions for IT queries and requests that cannot be handled by Tier 1 through the application of in-depth knowledge skills and excellent customer service.

Key Responsibilities:

• Performing technical support of switches network and hardware
• Affectively handle IT queries/requests that have been escalated from a Tier 1 team member
• Installing and maintaining hardware and computer peripherals
• Ensure that fixes are implemented to all systems and take steps to prevent the same problem occurring again
• Provide level 2 troubleshooting both onsite and to remote sites of Endeavour Foundation including subsidiaries

Role Requirements:

• Minimum Tertiary qualification of Certificate III/ Diploma in Information Technology or related field
• Industry qualifications such as CCNA MCSA ITIL are highly desired
• Demonstrated experience of providing level 2 IT support both onsite and remote
• Experience with MDM systems such as Intune or similar is desired.
• Knowledge of Microsoft 365 environments Exchange Azure AD and Network troubleshooting
• Experience using ticketing systems with an ITIL standard
• Australian Citizenship OR Perm Residency Required Obtain or Willing to obtain: Criminal History Screen Blue card and NDIS Yellow Card.

Benefits and Perks:

• Salary Package up to$15900of your annual salary tax free and additional$2650for meal and entertainment expenses
• Hybrid working environment 2 WFH days per week.
• Onsite Parking and Café in Support Office
• Use your pre-tax income to purchase a new or used car saving on both the purchase price and running costs via a Novated Lease through Salary Packaging.
• Discounts on Corporate Private Health Insurance selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities with Reward and Recognition Program
• 6 weeks paid parental leave for primary care

If you thrive on solving problems love making tech feel effortless for others and want to be part of a mission-driven organization this is your moment. IntriguedWed love to hear from click applyto submit your application.