End User Endpoint Support Engineer

Brooklyn, NY - USA

Yearly Salary: $ 61000 - 94000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location:

4900 Tiedeman Road - Brooklyn Ohio 44144-2302

Job Description Summary:

The End User Technology- Print/Device team is responsible for testing and supporting client end point devices such as laptops desktops printers monitors and peripherals.

Required Skills

2 years of technical support experience in a computer support environment.
Associates degree in computer science and/or business or equivalent work experience.
Ability to work within a customer-oriented positive team environment.
Strong interpersonal oral and written communication skills for interactions with both technical and non-technical staff.
Experience providing support on single projects and initiatives within scope budget and timeline.
Ability to track corporate IT assets throughout their lifecycle.
Experience installing and supporting print applications for remote users.
Proficiency in provisioning applications using Microsoft System Center Configuration Manager (SCCM).
Skills in testing and supporting printer operating systems.
Experience testing future products for LOB support (printers desktops laptops monitors and peripherals).
Ability to configure troubleshoot and repair supported hardware.
Experience opening tickets to track work performed for line of business partners within ServiceNow.
Skills in installing configuring and supporting printers in both retail and corporate locations.
Ability to lift up to 50 lbs.

Desired Skills

Experience supporting desktop and print operating systems.
Previous experience with SharePoint.
Strong understanding of information security principles and best practices.
Exceptional customer service skills with a focus on client satisfaction.
Experience with HP WebJet Admin.
Familiarity with ServiceNow including story process and QV testing.
Ability to work in the office two days a week (Brooklyn Ohio or Albany NY locations).

Essential Job Functions

Support Keys computer platforms at corporate campus and retail locations.
Provide high-level customer service to Keys internal client base.
Effectively communicate with end users.
Setup maintain and troubleshoot printer-related tickets using ServiceNow.
Complete work on assigned tickets within SLA.
Utilize industry-standard concepts practices and procedures.
Follow documented and established guidelines to perform job functions.
Communicate using excellent grammar and listening skills.
Collaborate with team members and produce clear documentation.
Learn new procedures and adapt to changes.
Accept direction and embrace mentorship and training opportunities.
Schedule coordinate and facilitate tactical meetings with team members peers and vendors.
Resolve issues for LOB partners and understand their technology needs.
Participate in rotational on-call duties during weekends and weeknights.
Normal weekly schedule between the hours of 7am-7pm Monday to Friday.

Training Provided

Training will be provided when appropriate

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $61000.00 - $94000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/06/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Location:4900 Tiedeman Road - Brooklyn Ohio 44144-2302Job Description Summary:The End User Technology- Print/Device team is responsible for testing and supporting client end point devices such as laptops desktops printers monitors and peripherals.Required Skills2 years of technical support experienc...