Let's begin! UCC Technical Support Analyst
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 72300 - 105000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.
If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.
Skills and Competencies
- Strong working knowledge of Microsoft Teams and Teams Rooms environments including troubleshooting and administration.
- Hands-on experience with AV hardware including video conferencing systems (e.g. Neat Bars Poly) camera systems displays and audio equipment.
- Familiarity with AV control systems preferably Crestron including basic operation and troubleshooting.
- Understanding of professional audio systems ideally with some exposure to Biamp or similar audio processing platforms.
- Experience supporting live production events including managing audio video and camera systems.
- Knowledge of digital audio mixers and Dante audio.
- Knowledge of Vmix BlackMagic Studio Cameras and switchers.
- Strong problem-solving and analytical skills with a proactive approach to identifying and resolving issues.
- Ability to track report and collaborate on any technical issues or concerns
- Ability to prioritize tasks efficiently perform well under pressure and demonstrate strong organizational skills in managing and resolving escalated incidents.
Education
- A Bachelors degree with 3-5 years of experience in Audio Visual Support or a related discipline.
Responsibilities
The (UCC) Support role is highly responsive and requires a proactive individual with strong technical and customer service addition to the core skills and competencies the role also involves the following:
- Equipment Moves and Physical Setups for Events: The role has physical demands where the team handles transporting setting up and dismantling AV hardware such as (but not limited to) projectors screens speakers microphones lighting rigs and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly minimizing downtime through troubleshooting and adapting to various situations to deliver event solutions independently or under direction.
- Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues ensuring all equipment is fully functional and optimized for performance.
- Event Support: The team will assist in the planning coordination and execution of various events. The role requires excellent communication skills attention to detail and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders coordinating events and ensuring we have resources to enhance their overall experience.
- Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents service requests customer interactions and troubleshooting of a range of cutting-edge UCC technologies.
About the Team
Our Unified Communications & Collaboration (UCC) Support team is responsible for delivering seamless communication and collaboration experiences across Moodys global offices. The teams main purpose is to provide expert technical support for meeting rooms live events and collaborative technologies ensuring that employees executive leadership and external partners can connect and work together efficiently.
For US-based roles only: the anticipated hiring base salary range for this position is$72300.00-$105000.00 depending on factors such as experience education level skills and location. This range is based on a full-time addition to base salary this role is eligible for incentive compensation. Moodys also offers a competitive benefits package including not but limited to medical dental vision parental leave paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance a discounted employee stock purchase plan and tuition reimbursement.
Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex gender age religion or creed national origin ancestry citizenship marital or familial statussexual orientation gender identity gender expression genetic information physical or mental disability military or veteran status or any other characteristic protected by law. Moodys also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation or need assistance with completing the application process please email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications
For San Francisco positions qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination here to view our Notice to New York City Applicants.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Moody's CreditView is our flagship solution for global capital markets that incorporates credit ratings, research and data from Moody's Investors Service plus research, data and content from Moody's Analytics.
