Unified Communications Planning Manager

At Singtel webelieve in the strength of a vibrant diverse and inclusive workforce where backgrounds perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair performance-based work culture that is diverse inclusive and collaborative.

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Make an Impact by:

• Design plan and setup/expand new/existing Singtel Regional UC infrastructure and ensuring that design conforms to offered Service Level Agreement facilitate ease of operation and maintenance and adhere to the security best practices/standards.
• Design plan implement manage the life cycle and replacement of various infrastructure and security element including servers routers switches firewalls etc.
• Manage infrastructure capacity to ensure that the performance meets the Service Level Agreements offered to customers.
• Develop and conduct testing to support new features on Singtel UC services.
• Drive technical integration with ecosystem solutions and services from 3rd party partners to complement Regional UC and Enterprise Fixed Voice service offering.
• Upgrade and enhance the performance monitoring service management and support system of the infrastructure.
• Work with Operation team on the commissioning implementation of changes decommissioning and provisioning of service.
• Ensure maintenance upgrades and new implementations are executed with minimal impact on business and customer operations.
• Act as Tier 3 support for resolving operational incidents and problems.
• Manage equipment/system vendors purchase equipment through tendering process and administer suppliers contract.
• Evaluate new products and technologies for new services rollout.
• Keep abreast of new technologies and regional/global UC market competitive landscape to improve the infrastructure and services that are offered to customers.
• Technical subject matter expert for the service and act as a consultant to the pre-sales team.
• Analyse identify and drive the implementation on areas where automation can be applied to improve efficiency reduce costs or enhance quality of services.

Skills for Success:

• Degree in Telecommunications/ Electrical/ Electronic or equivalent qualifications with at least 3 years of working experience.
• To have good working knowledge of Unified Communication technologies in particular Session Border Controller Codec SIP H.323 TDM Voice and relevant Multimedia Protocols.
• Familiarity with market leaders of cloud-based UC and Contact Centre (CC) solution such as Microsoft Teams Zoom Cisco Webex Genesys NICE Amazon Connect etc
• Good working knowledge on networking technology in particular IP Internet and MPLS (such as TCP/IP OSPF BGP etc) and other layer 1 and 2 networking technologies like TDM and Ethernet.
• To have good working knowledge of servers operating systems and virtualization such as KVM RHEL Linux Container Docker etc.
• To have good working experience and knowledge on AAA (Authentication Authorization and Accounting) related services in particular RADIUS TACACS LDAP 2FA IPSec SSL etc.
• Good working knowledge of software programming and integration in particular Python JSON XML REST etc. will be an advantage.
• Familiarity with enterprise security standards such as CIS (Center for Internet Security) Control SOC 2 (Security Organization Control Type 2) ISO 27001 etc will be an added advantage.
• To have the aptitude and attitude to continuously upgrade and refresh the knowledge in UC technologies and networking.
• Good inter-personal organizational problem solving and teamwork skills.
• Pro-active nature independent play a hands-on role ability to coordinate process designs across multiple function groups and adapt in a challenging and fast-paced environment.
• Flexible open mind and curious on new and/or unfamiliar areas to understand holistically the relationship to the services offered to customers.

Are you ready to say hello to BIG Possibilities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!