Informatics Technical Specialist
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Job Location:
Monthly Salary:
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Role Purpose
The AlinIQ Informatics Technical Specialist is a client-facing technical expert responsible for the end-to-end delivery of AlinIQ Digital Health applications. This role requires a blend of technical proficiency strong communication skills and critical thinking to ensure high levels of client satisfaction and successful project execution.
Key Responsibilities
Strategic Responsibilities
- Act as a trusted advisor to customers understanding their needs and proposing tailored solutions.
- Provide feedback for product enhancements based on customer insights.
- Foster a culture of high customer service and satisfaction.
Operational Responsibilities
- Execute project work plans with a focus on timely delivery and risk mitigation.
- Configure and integrate AlinIQ products according to customer specifications.
- Deliver training and provide ongoing customer support.
- Maintain accurate and up-to-date project documentation and systems of record.
- Participate actively in team and customer meetings.
- Be available for shift work and travel to client sites as required.
Qualifications
- Bachelors degree or equivalent in Computer Science Information Systems Medical or Hospital Informatics or related disciplines.
- 13 years of experience in installing configuring or maintaining diagnostics laboratory informatics applications.
Skills & Knowledge
- Strong understanding of diagnostics laboratory workflows and technologies.
- Experience with laboratory information systems middleware analyzer management systems or inventory management systems.
- Hands-on experience in implementing and supporting laboratory informatics systems is highly desirable.
- Proficiency in MS Office and project management tools like MS Project or SmartSheet.
Key Competencies
- Excellent verbal and written communication skills.
- Strong customer-facing capabilities.
- Attention to detail and commitment to quality.
- Innovative mindset with a proactive approach to problem-solving and risk escalation.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Italy > Milan : Viale Edison 110 Edison Park Centre
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
