Assistant Director of Front Office Hotel del Coronado, Curio Collection by Hilton

EOE/AA/Disabled/Veterans

The iconic Hotel del Coronado is looking for an Assistant Director of Front Office to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas) 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars food truck marketplace ice cream shop and in-room dining.

• Assist in the direction and administration of all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Oversee the VIP process to include but not limited to reviewing VIP reservations administering amenity orders managing resumes for incoming guests and groups updating inventory in the system monitoring special requests and overseeing rate changes on in-house guests
• Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Run and complete daily reports analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit interview and train team members

Required Qualifications:

• Minimum Education: High School Diploma
• Minimum Years of Experience: 1 Year Front Office Experience
• Management Experience: Front Office Management Experience (or Equivalent)
• Minimum Years of Management Experience: 1 Year

Preferred Qualifications:

• Education: Bachelors Degree
• Minimum Years of Experience: 1 Year Hilton Front Office Experience

AND / OR

• Minimum Years of Experience: 1 Year Luxury Hotel Front Office Experience

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups

• Recognition and rewards programs

  Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

  Salary Range: $95000 - $110000 based on applicable experience