At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Represents the company to patients answers product-related questions and when necessary may connect patients to appropriate support or field staff.

• Provides technical support service to patients by troubleshooting technical device issues/errors.

• Report product-related complaints.

• Maintains comprehensive knowledge of Medtronic products and services.

• Utilises company policies and procedures while providing world-class customer service.

• Researchers track and provide problem resolution to issues and communicate with the appropriate internal or external customer.

• Determines corrective course of action in problem situations balancing patient satisfaction and financial costs.

• Properly escalates problem situations that may impact patient satisfaction and or revenue.

• Brings forth best practice ideas and process improvements.

• Participates in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).

• Provide Patient Support to businesses in the following areas but not limited to product/technical knowledge and process expertise.

• Provide Patient education and support on our devices and therapies that are accurate thorough and timely.

Required Knowledge and Experience:

• Requires High School Diploma or equivalent with 4 years of work experience in customer service or technical product support (OR an associates degree with 2 years experience OR a bachelors degree with 1 year experience).

• Minimum 2 years experience in a patient support or customer service setting

• Strong customer focus skills (solution-focused mindset empathy flexibility)

• A keen interest and aptitude for technology

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here