Mserv Coordinator (JuniorIntermediate)

Position Description:

Are you passionate about delivering excellent client services in IT Youre proactive and autonomous and you identify potential problems and opportunities in advance. You enjoy working with talented people to solve real-world problems for your customers and you have a practical pragmatic approach to doing so. You enjoy working in a dynamic fast-paced and ever-changing environment where reprioritizing and daily challenges are the norm. You enjoy new challenges and the opportunity to learn new skills both technical and process-related. Our client is looking for a Junior to Intermediate Power BI Developer and Operations Coordinator.
Details of the role and what is required:
- Excellent communication and customer service skills FR/EN (spoken and written)
- Good computer skills including Office Suite.
- Accounting knowledge one (autout)
- Act as an advisor by offering recommendations to our customers and making the information contained in the dashboards speak for itself.
- Ensure daily operations related to specialized software
- Act as point of contact for suppliers/customers
- Get suppliers to integrate the process and software
- Support customers and software users
- Use data analysis to monitor suppliers compliance with the software.
- Communicate appropriately and regularly (in English) with specialized software head office.
Partnership
- Collaborate with different teams and suppliers according to customer needs and requirements.
- Collaborate with customers to understand commercial & business context.
- Create clear documentation and training materials as required.
- Hold weekly follow-up meetings with the customer.
Delivery
- Provide expertise in data collection and presentation
- Look beyond the scope of data and provide value-added information
- Create dashboards respecting templates and standards enabling efficient and reusable analysis.
- Design build and launch efficient and reliable data pipelines to transfer data to data warehouses and data lakes.
- Apply statistical knowledge to unlock additional information.
- Provide advice on the best approach to take if required.
- Customer service experience
- Promote best practices and established standards.
- Contribute to industry and community initiatives in Data Intelligence and other areas.
Qualifications and skills required to perform the job:
- Customer and solution oriented with excellent collaboration with team and customers.
- Collaboration across cultures and with virtual teams around the world.
- Strong understanding of data engineering
- Knowledge and understanding of data programming query and scripting languages (an asset)
- Data modeling and interfacing
- Ability to deliver articulate messages and recommendations.
- Ability to lead contractors and vendors on technical deliverables.
Requirements:
- Experience in IT administration or accounting 1-2 years
- Ability to work with multiple priorities.
- Bilingualism (English/French)
- Flexible work schedule (possibility of evening meetings)
- Experience in payroll procurement contract management (an asset)
- Knowledge of Microsoft Office suite (Excel Word Powerpoint)
-Basic computer skills (Windows 10 etc.)
-Ability to comply with established standards
-Professional attitude
-Excellent written and oral communication skills
-Excellent customer relations skills
-Excellent interpersonal skills (teamwork)
-Analytical and problem-solving skills focus on results

Skills:

• English
• French
• Analytical Thinking
• Data Engineering

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

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