IT Support Specialist

About the College

The Australasian College for Emergency Medicine (ACEM) is a not-for-profit organisation responsible for the training assessment and continuing professional development of emergency physicians as well as the advancement of professional standards in emergency medicine in Australia and Aotearoa New Zealand.

We are a specialist medical College of over 130 employees driven by a strong purpose positive environment and a CEO and Executive Leadership team who are dedicated to upholding our commitment to supporting our membership base staff and core values of Equity Respect Integrity and Collaboration.

Whats on Offer

ACEM offers excellent staff benefits including:

• Working for an organisation with a purpose
• Flexible work arrangements within a hybrid work environment
• Access to Member Advantage offering a range of discounts across travel dining shopping and health and wellbeing
• Health and wellbeing initiatives
• Option to work 9 days in a fortnight but be paid for 10 days
• Active corporate social responsibility
• Convenient location to Flagstaff Gardens

The Position

We are seeking a proactive and internal stakeholder focused IT Support Specialist to join ACEMs Technology and Business Services Division.

In this full-time contract role ending in December 2026 the successful candidate will play a key part in ensuring the smooth operation of ACEMs IT systems and supporting staff and members with their technology needs. Youll provide first and second-level technical support troubleshoot a range of issues maintain documentation and assist with the ongoing improvement of IT systems and processes.

This position is ideal for someone with solid technical aptitude strong written communication skills and a professional service-oriented approach. Flexibility teamwork and attention to detail are essential. No two days are the same and youll have the opportunity to learn and grow across a diverse IT environment.

Key responsibilities include:

• Providing timely and effective technical support to ACEM staff members and trainees.
• Diagnosing troubleshooting and resolving issues across hardware software and network systems.
• Maintaining accurate documentation knowledge base articles and asset records.
• Assisting with system configuration software deployment and endpoint management.
• Liaising with vendors and collaborating with internal teams to resolve incidents efficiently.
• Contributing to the continuous improvement of IT support processes and service quality.

Skills and Attributes
The ideal candidate will be a confident communicator with a passion for problem solving and helping others. To be successful in this role you will have:

• A relevant IT qualification or equivalent experience in a helpdesk or technical support environment.
• Sound troubleshooting and technical skills across Windows Office 365 and general IT systems.
• Excellent written communication and documentation skills with strong attention to detail and accuracy.
• Well-developed interpersonal skills and the ability to communicate effectively with a range of stakeholders.
• Flexibility and a can-do attitude with the ability to adapt to changing priorities in a busy environment.
• A commitment to providing exceptional customer service and maintaining high professional standards.
• Experience with networking virtualisation or Microsoft certifications will be an advantage.

This is a great opportunity for an IT professional to expand their technical experience in a collaborative and supportive environment contributing to the technology operations of a leading medical college.
If youre an organised tech-savvy communicator who enjoys helping others and solving problems we welcome you to apply.

Applications will be assessed for shortlisting as they are received so dont hesitate to Apply Now! Please note that the application deadline for this role is 5 November 2025.

To be considered you must have the right to work in Australia and your application should contain a cover letter and a resume.

For further information or questions about the position please contact People Culture and Experience via

ACEM acknowledges and pays respect to the Traditional Custodians of the lands across Australia on which our members live and work and to their Elders past and present. We pay respect to the Wurundjeri people of the Kulin Nation as the Traditional Custodians of the unceded land on which ACEMs office stands.

ACEM acknowledges Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Everyone is welcome: ACEM is dedicated to fostering a diverse equitable and inclusive environment that welcomes people with all physical and cognitive abilities and all neuroprocessing patterns as well as individuals from all racial ethnic linguistic and national backgrounds and with all sexualities gender identities ages religions and educational and socioeconomic statuses.