Intern, Merchant Operations

Get to Know the Team

The Singapore Operations team drives business growth for Grab Singapore aligning with Grabs vision through strategic programmes. Within this the Merchant Operations team advocates for merchant-partners advocating for enhanced experiences and success. Collaborating across business products and departments we integrate hyperlocal nuances improve journeys and support growth while ensuring cost efficiency.

Get to Know the Role

As a Merchant Operations Intern you will support product experiments and launches aimed at improving experiences across Grabs merchant platforms. You will help build merchant adoption and operational excellence by coordinating feedback creating educational materials and enhancing support content for merchants.

This is a full-time internship role from Jan to June 2026.

The Critical Tasks You Will Perform

• You will support product experiments and feedback by coordinating with commercial teams on targeted merchants arranging feedback sessions and consolidating insights for analysis.
• You will develop and refine educational materials such as onboarding guides training decks troubleshooting articles and best practice resources to help merchants manage their stores and orders.
• You will enhance merchants self-help experience by improving the Help Centre resource webpages and AI chatbot accuracy to deliver a smoother and more accurate support experience.

Qualifications :

What Essential Skills You Will Need

• Currently pursuing a Bachelors degree in Business Communications or a related field.
• Express ideas in writing and verbally and can create effective contents.
• Project management skills with good prioritisation capabilities.
• Independent learner who is proactive with process improvements.
• Experience translating data into relevant insights.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave Medical Leave and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique

Remote Work :

No

Employment Type :

Full-time