Vice President, Billing & Renewals Operations & Transformation

San Mateo, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an exceptional high-impact Vice President of Billing and Renewal Transformation to lead the charge in modernizing and transforming our Billing and Renewals functions into strategic growth engines. This executive will own two distinct mission-critical mandates:

Transform Billing operations into a frictionless intelligent platform that powers seamless real-time experiences for New and Expansion customerssupporting complex SaaS usage-based and outcome-driven billing with precision and scale.
Work with GTM teams to drive Renewals into a high-performing revenue engine maximizing retention enabling predictive engagement and leading a value-focused Renewal pricing motion.

Key Responsibilities

Billing Transformation: Enabling Seamless New & Expansion Customer Experience

Architect and lead the end-to-end transformation of Billing systems and processes focused on delivering flawless real-time billing for New and Expansion customers across subscription usage-based and outcome-driven models.
Deploy AI-powered automation and real-time validation to remove friction from onboarding and billing processes ensuring fast accurate and scalable monetization.
Collaborate with Sales Product Deal Desk and IT to create integrated quote-to-cash workflows that support rapid sales velocity clean handoffs and customer-first billing experiences.
Work with the Pricing & Packaging team to operationalize complex pricing constructs and ensure billing capabilities support new product launches and market expansion.
Establish robust controls reporting and compliance frameworks ensuring global readiness financial integrity and auditability.

Renewals Strategy: Driving Retention & Uplift

Lead the transformation of the Renewals Desk into a data-driven engine focused on proactive engagement ARR retention and pricing discipline.
Scale a dynamic Renewal program that leverages customer segmentation usage data and value delivery to increase renewal value.
Partner with Customer Success Sales and Product Marketing to create renewal narratives and retention plays that reinforce customer value and secure long-term contracts.
Build predictive analytics and early warning systems to monitor churn risk surface upsell paths and prioritize high-impact renewal motions.

Enterprise Leadership & Operational Execution

Build and lead high-performing teams across Billing Operations and Renewal Operations embedding a culture of customer-centric and employee-centric excellence accountability and strategic urgency.
Define KPIs and performance dashboards that clearly separate and track New Expansion and Renewal billing motionsproviding transparency to executive leadership.
Act as a cross-functional orchestrator aligning stakeholders across the organization to ensure consistent execution and system-wide alignment.
Serve as a strategic advisor to the C-suite on all things Billing and Renewals bringing forward innovative solutions operational insights and a growth-focused mindset.

Qualifications :

Proven Executive Leadership: Minimum of 15 years of progressive experience in Finance Operations Billing or Revenue Operations with at least 5 years in a senior leadership role owning complex SaaS billing transformation and renewal strategy.
Innovator & Builder: Highly adaptable and entrepreneurial mindset; thrives in ambiguity builds from scratch brings a relentless focus on automation and scalability and leads bold high-impact change in fast-paced environments.
Customer-Centric & Employee-Centric Mindset: Track record of building billing experiences that delight customers and employees reducing friction accelerating onboarding and enabling monetization at scale.
Billing Systems & Monetization Expertise: Deep hands-on experience leading enterprise-scale Billing platform transformations (e.g. Zuora Salesforce Billing SAP NetSuite) with a strong grasp of SaaS usage-based and outcome-based billing models and real-time automated quote-to-cash processes.
Data-Driven & AI-Ready: Proficient in leveraging analytics AI and automation to drive operational efficiency pricing precision risk management and predictive insights across both Billing and Renewals functions.
Cross-Functional Navigator: Exceptional ability to align and influence across complex organizationspartnering with Sales IT Product Deal Desk Finance and Customer Success to build scalable integrated operating models.
Strategic Thinker & Operational Executor: Ability to shift fluidly between high-level strategic vision and day-to-day operational detaildriving initiatives from whiteboard to implementation with measurable results.
World-Class Communicator: Strong executive presence with outstanding written verbal and presentation skillscomfortable engaging at board level and across global teams.
Educational Background: Bachelors degree in Finance Business Accounting or related field required; MBA or advanced degree strongly preferred.

Additional Information :

The annual salary range for this position is $300200 $375200 USD

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

Employment Type :

Full-time

Transform Billing operations into a frictionless intelligent platform that powers seamless real-time experiences for New and Expansion customerssupporting complex SaaS usage-based and outcome-driven billing with precision and scale.
Work with GTM teams to drive Renewals into a high-performing revenue engine maximizing retention enabling predictive engagement and leading a value-focused Renewal pricing motion.

Key Responsibilities

Billing Transformation: Enabling Seamless New & Expansion Customer Experience

Architect and lead the end-to-end transformation of Billing systems and processes focused on delivering flawless real-time billing for New and Expansion customers across subscription usage-based and outcome-driven models.
Deploy AI-powered automation and real-time validation to remove friction from onboarding and billing processes ensuring fast accurate and scalable monetization.
Collaborate with Sales Product Deal Desk and IT to create integrated quote-to-cash workflows that support rapid sales velocity clean handoffs and customer-first billing experiences.
Work with the Pricing & Packaging team to operationalize complex pricing constructs and ensure billing capabilities support new product launches and market expansion.
Establish robust controls reporting and compliance frameworks ensuring global readiness financial integrity and auditability.

Renewals Strategy: Driving Retention & Uplift

Lead the transformation of the Renewals Desk into a data-driven engine focused on proactive engagement ARR retention and pricing discipline.
Scale a dynamic Renewal program that leverages customer segmentation usage data and value delivery to increase renewal value.
Partner with Customer Success Sales and Product Marketing to create renewal narratives and retention plays that reinforce customer value and secure long-term contracts.
Build predictive analytics and early warning systems to monitor churn risk surface upsell paths and prioritize high-impact renewal motions.

Enterprise Leadership & Operational Execution

Build and lead high-performing teams across Billing Operations and Renewal Operations embedding a culture of customer-centric and employee-centric excellence accountability and strategic urgency.
Define KPIs and performance dashboards that clearly separate and track New Expansion and Renewal billing motionsproviding transparency to executive leadership.
Act as a cross-functional orchestrator aligning stakeholders across the organization to ensure consistent execution and system-wide alignment.
Serve as a strategic advisor to the C-suite on all things Billing and Renewals bringing forward innovative solutions operational insights and a growth-focused mindset.

Qualifications :

Proven Executive Leadership: Minimum of 15 years of progressive experience in Finance Operations Billing or Revenue Operations with at least 5 years in a senior leadership role owning complex SaaS billing transformation and renewal strategy.
Innovator & Builder: Highly adaptable and entrepreneurial mindset; thrives in ambiguity builds from scratch brings a relentless focus on automation and scalability and leads bold high-impact change in fast-paced environments.
Customer-Centric & Employee-Centric Mindset: Track record of building billing experiences that delight customers and employees reducing friction accelerating onboarding and enabling monetization at scale.
Billing Systems & Monetization Expertise: Deep hands-on experience leading enterprise-scale Billing platform transformations (e.g. Zuora Salesforce Billing SAP NetSuite) with a strong grasp of SaaS usage-based and outcome-based billing models and real-time automated quote-to-cash processes.
Data-Driven & AI-Ready: Proficient in leveraging analytics AI and automation to drive operational efficiency pricing precision risk management and predictive insights across both Billing and Renewals functions.
Cross-Functional Navigator: Exceptional ability to align and influence across complex organizationspartnering with Sales IT Product Deal Desk Finance and Customer Success to build scalable integrated operating models.
Strategic Thinker & Operational Executor: Ability to shift fluidly between high-level strategic vision and day-to-day operational detaildriving initiatives from whiteboard to implementation with measurable results.
World-Class Communicator: Strong executive presence with outstanding written verbal and presentation skillscomfortable engaging at board level and across global teams.
Educational Background: Bachelors degree in Finance Business Accounting or related field required; MBA or advanced degree strongly preferred.

Additional Information :

The annual salary range for this position is $300200 $375200 USD

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Remote Work :

Employment Type :

Full-time

Key Skills

Economics
Internal Audit
SQL
Risk Management
Compliance
Leadership skills
Oversight
Business partner
AVP
Requlatory agencies
Finance
Accounting
Potifolio
Project Management
Operational Risk

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About Company

Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more

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